Legacy: Open Incidents Age Monitor dashboard

open-incident-age-monitor-dashboard.md

View average age and assignment times and breakdown incidents in different age buckets.

Important:

Starting in Xanadu release, the Open Incidents Age Monitor dashboard is deprecated. Users can use Incident management dashboard to view the average age and assignment times and breakdown incidents in different age buckets.

[Omitted image "open-incidents-age-monitor.png"] Alt text: Open incidents age monitor workbench widget

End user and roles

End user and goal	Required role
Incident Manager: Needs to know how the incident management process is doing so they can plan for the future.	itil

Indicators

Number of open incidents

Daily count of the number of incidents that do not have a resolution date. This indicator is used as the basis of several other indicators on this dashboard.
Average age of open incidents

The average age in days in which an incident has been open. The score is calculated according to the formula [[Summed age of open incidents]]/([[Number of open incidents]]*24).
Average reassignment of open incidents

The average number of times currently open incidents have been reassigned. This indicator is shown as 'Average re-assignment times' in the Process by State tab. The score is calculated according to the formula [[Summed re-assignment of open incidents]] / [[Number of open incidents]].
Average age of last update of open incidents

How long on average it has been since the last update to one of the currently open incidents, in days. The score is calculated according to the formula [[Summed age of last update of open incidents]] / ([[Number of open incidents]] * 24)

The following indicators are not shown directly on the dashboard but are used in calculating formulas:

Summed age of open incidents
Summed re-assignment of open incidents
Summed age of last update of open incidents

Breakdowns

Priority
Category
Assignment Group
State

Parent Topic:Legacy: Incident Management Platform Analytics Solutions

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---
title: Legacy: Open Incidents Age Monitor dashboard
description: View average age and assignment times and breakdown incidents in different age buckets.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/incident-management/open-incident-age-monitor-dashboard.html
release: brazil
product: Incident Management
classification: incident-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Legacy: Incident Management Platform Analytics Solutions, Incident reporting, Incident Management, IT Service Management]
---

# Legacy: Open Incidents Age Monitor dashboard

View average age and assignment times and breakdown incidents in different age buckets.

**Important:**

Starting in Xanadu release, the Open Incidents Age Monitor dashboard is deprecated. Users can use [Incident management dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/incident.md) to view the average age and assignment times and breakdown incidents in different age buckets.

\[Omitted image "open-incidents-age-monitor.png"\] Alt text: Open incidents age monitor workbench widget

## End user and roles

|End user and goal|Required role|
|-----------------|-------------|
|Incident Manager: Needs to know how the incident management process is doing so they can plan for the future.|itil|

## Indicators

-   **Number of open incidents**

    Daily count of the number of incidents that do not have a resolution date. This indicator is used as the basis of several other indicators on this dashboard.

-   **Average age of open incidents**

    The average age in days in which an incident has been open. The score is calculated according to the formula \[\[Summed age of open incidents\]\]/\(\[\[Number of open incidents\]\]\*24\).

-   **Average reassignment of open incidents**

    The average number of times currently open incidents have been reassigned. This indicator is shown as 'Average re-assignment times' in the Process by State tab. The score is calculated according to the formula \[\[Summed re-assignment of open incidents\]\] / \[\[Number of open incidents\]\].

-   **Average age of last update of open incidents**

    How long on average it has been since the last update to one of the currently open incidents, in days. The score is calculated according to the formula \[\[Summed age of last update of open incidents\]\] / \(\[\[Number of open incidents\]\] \* 24\)


The following indicators are not shown directly on the dashboard but are used in calculating formulas:

-   Summed age of open incidents
-   Summed re-assignment of open incidents
-   Summed age of last update of open incidents

## Breakdowns

-   Priority
-   Category
-   Assignment Group
-   State

**Parent Topic:**[Legacy: Incident Management Platform Analytics Solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/incident-management/incident-content-pack.md)