Legacy: Overdue Reports dashboard
See the currently open incidents that are subject to an SLA. You can view a list of the incidents or see how they break down in a heatmap or a pivot table.
Important:
Starting in Xanadu release, the Overdue Reports dashboard is deprecated. Users can use Incident management dashboard to view the currently open incidents that are subject to an SLA and list of the incidents or see how they break down in a heatmap or a pivot table.
This dashboard is inactive by default. Before using this dashboard, a Performance Analytics administrator or power user must open the Dashboard Properties, assign an owner, and select Active.
[Omitted image "incident-sla-overdue-list.png"] Alt text: Overdue List report for Incident SLA
[Omitted image "incident-sla-overdue-pivot.png"] Alt text: Pivot report on overdue open incidents for Incident SLA
[Omitted image "incident-sla-overdue-heatmap.png"] Alt text: Heatmap report on overdue open incidents for Incident SLA
End user and roles
| End user and goal | Required role |
|---|---|
| Service Level Manager who is responsible for seeing that incident resolution meets the service level agreements. | sla_manager |
Data visualizations
| Title | Type | Description |
|---|---|---|
| Overdue list | List ([Omitted image "icon-list-report-p.png"] Alt text: list report icon) | List of all incident records for overdue open incidents |
| Overdue pivot | Pivot ([Omitted image "icon-pivot-report-p.png"] Alt text: pivot report icon) | Table letting you explore the number of open and overdue incidents by any combination of state, assignment group, category, and priority, for any age bucket or for all ages. |
| Overdue heatmap | Heatmap ([Omitted image "icon-heatmap-report-p.png"] Alt text: heatmap icon) | Heatmap letting you explore the number of open and overdue incidents by any combination of state, assignment group, category, and priority, for any age bucket or for all ages. |
Parent Topic:Legacy: Incident SLA Management Platform Analytics Solutions
--- title: Legacy: Overdue Reports dashboard description: See the currently open incidents that are subject to an SLA. You can view a list of the incidents or see how they break down in a heatmap or a pivot table. locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-service-management/incident-management/overdue-reports-dashboard.html release: brazil product: Incident Management classification: incident-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Legacy: Incident SLA Management Platform Analytics Solutions, Incident reporting, Incident Management, IT Service Management] --- # Legacy: Overdue Reports dashboard See the currently open incidents that are subject to an SLA. You can view a list of the incidents or see how they break down in a heatmap or a pivot table. **Important:** Starting in Xanadu release, the Overdue Reports dashboard is deprecated. Users can use [Incident management dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/incident.md) to view the currently open incidents that are subject to an SLA and list of the incidents or see how they break down in a heatmap or a pivot table. This dashboard is inactive by default. Before using this dashboard, a Performance Analytics administrator or power user must open the Dashboard Properties, assign an owner, and select **Active**. \[Omitted image "incident-sla-overdue-list.png"\] Alt text: Overdue List report for Incident SLA \[Omitted image "incident-sla-overdue-pivot.png"\] Alt text: Pivot report on overdue open incidents for Incident SLA \[Omitted image "incident-sla-overdue-heatmap.png"\] Alt text: Heatmap report on overdue open incidents for Incident SLA ## End user and roles |End user and goal|Required role| |-----------------|-------------| |Service Level Manager who is responsible for seeing that incident resolution meets the service level agreements.|sla\_manager| ## Data visualizations |Title|Type|Description| |-----|----|-----------| |Overdue list|List \(\[Omitted image "icon-list-report-p.png"\] Alt text: list report icon\)|List of all incident records for overdue open incidents| |Overdue pivot|Pivot \(\[Omitted image "icon-pivot-report-p.png"\] Alt text: pivot report icon\)|Table letting you explore the number of open and overdue incidents by any combination of state, assignment group, category, and priority, for any age bucket or for all ages.| |Overdue heatmap|Heatmap \(\[Omitted image "icon-heatmap-report-p.png"\] Alt text: heatmap icon\)|Heatmap letting you explore the number of open and overdue incidents by any combination of state, assignment group, category, and priority, for any age bucket or for all ages.| **Parent Topic:**[Legacy: Incident SLA Management Platform Analytics Solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/incident-management/incident-sla-content-pack.md)
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