Configure an incident category or subcategory

---
title: Configure an incident category or subcategory
description: Configure incident categories and subcategories to classify incidents and route them to the right team. You can also generate reports based on incident categories and subcategories.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/incident-management/t\_AddRemoveIncCatSubbCat.html
release: brazil
product: Incident Management
classification: incident-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Incident categories and subcategories, Configuring Incident Management, Incident Management, IT Service Management]
---

# Configure an incident category or subcategory

Configure incident categories and subcategories to classify incidents and route them to the right team. You can also generate reports based on incident categories and subcategories.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **Incident** > **All**.

    **Note:** If the UI16 module link redirection feature is enabled in Service Operations Workspace \(SOW\) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see [Redirect UI16 module links to Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/redirect-ui16-module-links-sow.md).

2.  Open an incident record.

3.  Do any of the following:

    -   Select and hold \(or right-click\) the **Category** field label and select **Configure Choices**.
    -   Select and hold \(or right-click\) the **Subcategory** field label and select **Configure Choices**.
4.  Move the required category or subcategory from the Available list to the Selected list.

5.  Select **Save**.


**Parent Topic:**[Incident categories and subcategories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/incident-management/r_CategorizingIncidents.md)