Create a module that uses an incident template

task brazil Updated Sep 10, 2026 1 min read t_UseATemplateFromAModule.md
Raw file servicenow.com

Create a module to log an incident with pre-filled field values from an existing template.

Before you begin

Role required: admin

About this task

This example adds a module to the Self-Service application that uses the Bond Trading Access Denied template from Create an incident template.

Procedure

  1. Point to Self-Service and select the edit icon [Omitted image "edit-module.png"] Alt text: Edit icon.

  2. In the Modules related list, select New.

  3. On the form, fill in the fields.

    • Title: Bond Trading Access Denied.

    • Order: In the Module records list, view the order numbers and enter an appropriate number. For example, if Homepage is 50 and Business Applications is 52, enter 51 to place the new module between them.

    • Hint: Log an incident about the Bond Trade application. Link Type section:

    • Link Type: URL (from Arguments:)

    • Arguments: incident.do?sys_id=-1&sysparm_template=Bond Trading Access Denied

      Note: This path deploys the template in the new incident record.

    [Omitted image "incident-template-module.png"] Alt text: Module form with the link arguments that apply the Bond Trading Access Denied template

  4. Select Submit.

    The new module appears in the Self-Service application.

What to do next

Select the module to open a new incident record with the applied Bond Trading Access Denied template.

Parent Topic:Incident templates and record producers

Related topics

Create an incident template

Create a record producer to log incidents

Create a record producer using a template

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