AI Search in ITSM Mobile Agent

---
title: AI Search in ITSM Mobile Agent
description: AI Search helps agents find incidents, tasks, users, and knowledge articles in ITSM Mobile Agent with features such as auto-complete, typo correction, and Genius results.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/itsm-mobile-agent/ai-search-itsm-mobile-agent.html
release: brazil
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Exploring ITSM Mobile Agent, ITSM Mobile Agent, IT Service Management]
---

# AI Search in ITSM Mobile Agent

AI Search helps agents find incidents, tasks, users, and knowledge articles in ITSM Mobile Agent with features such as auto-complete, typo correction, and Genius results.

With AI Search, agents can find the following records:

-   Incidents, including breached, at-risk, and major incident management \(MIM\) incidents
-   Change tasks
-   Catalog tasks
-   Changes
-   System users
-   Knowledge base articles

You can also switch between Zing search and AI Search.

AI Search in ITSM Mobile Agent offers the following features:

-   Navigation tab filters: Filters help users narrow down results on a site.
-   Auto-complete: As the user enters text, AI Search displays suggested queries.
-   Auto-correct typos: Typos are auto-corrected based on indexed content. 
-   Synonym handling: The search engine also searches for synonyms of the search term.
-   Genius cards: Genius result cards display the most relevant answers.

\[Omitted image "itsm-mobile-agent.png"\] Alt text: AI Search results screen in ITSM Mobile Agent

For information about AI search, see [AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/overview-ais.md).

For information about AI search in mobile, see [AI Search in mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/text-search-advanced-now.md).

The following configurations are added for AI search experience in ITSM Mobile Agent:

-   A search application configuration, \[AIS\] ITSM Mobile Agent Search Configuration. For information about search application configurations, see [Search application configurations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/defining-search-app-cfgs-ais.md).
-   A search profile, ITSM Mobile Agent Search Profile. For information about search profiles, see [Search profiles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/defining-search-profiles-ais.md).