Breached incidents

---
title: Breached incidents
description: Breached incidents are incidents whose service level agreement \(SLA\) has passed its due date. View the breached incidents for your group and take action on them.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/itsm-mobile-agent/breached-incidents.html
release: brazil
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing incidents and tasks using the My Work applet, ITSM Mobile Agent, IT Service Management]
---

# Breached incidents

Breached incidents are incidents whose service level agreement \(SLA\) has passed its due date. View the breached incidents for your group and take action on them.

-   **[Process a breached incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/itsm-mobile-agent/process-breached-incident.md)**  
View and manage breached incidents from your mobile device.

**Parent Topic:**[Managing incidents and tasks using the My Work applet](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/itsm-mobile-agent/my-work-application.md)