Collaboration with incident tasks

Agents can start and manage collaboration on incident task records from the ITSM Mobile Agent app.

Initiate a conference call from an incident task
Initiate a conference call from an incident task record to discuss the resolution of an incident.
Add participants to a conference call from an incident task
Add participants to an active conference call with the caller from an incident task to discuss the resolution of a task.
Join an active conference call from an incident task
Join an active conference call from an incident task record to discuss how to resolve the incident.
View participants in an incident task conference call
View the active and inactive participants in an incident task conference call in the ITSM Mobile Agent app.
End a conference call from an incident task
End an active conference call from an incident task record in ITSM Mobile Agent. The call host or a user with the incident manager role can end the call.

title	Collaboration with incident tasks
description	Agents can start and manage collaboration on incident task records from the ITSM Mobile Agent app.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/it-service-management/itsm-mobile-agent/collaboration-inc-task-itsm-mobile.html
release	brazil
product	ITSM Mobile Agent
classification	itsm-mobile-agent
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	1
breadcrumb	Work on incidents assigned to youManaging incidents and tasks using the My Work appletITSM Mobile AgentIT Service Management