Initiate chat with assignment group from major incident

task brazil Updated Sep 10, 2026 1 min read initiate-chat-assignment-grp-major-inc-itsm-mobile.md

Raw file servicenow.com

Initiate a chat with the assignment group members from a major incident record to discuss the resolution of the issue.

Before you begin

Role required: major_incident_manager, itil, itil_admin, or admin

Procedure

Open the ITSM Mobile Agent app.
On the Major incidents tab, tap See All.

[Omitted image "major-incident-itsm-mobile.png"] Alt text: See All highlighted in major incidents tab.
Tap the major incident record you want to work on.
Tap Assignment group.

[Omitted image "active-major-incident-assignment-group-itsm-mobile.png"] Alt text: Assignment group in ITSM Mobile Agent
Do one of the following:

Option Action

Initiate chat in Slack Tap the Slack assignment group.

Initiate chat in Microsoft Teams Tap the Microsoft Teams assignment group.

[Omitted image "assignment-group-major-inc-itsm-mobile.png"] Alt text: Assignment group in ITSM Mobile Agent

Note: The Slack and Microsoft Teams assignment group contacts appear only if the assignment group has valid Slack and Microsoft Teams accounts.

You can also interact with a user from the assignment group. Tap the assignment group, tap a user, and then select either Slack or Microsoft Teams to initiate a conversation.

Option	Action
Initiate chat in Slack	Tap the Slack assignment group.
Initiate chat in Microsoft Teams	Tap the Microsoft Teams assignment group.

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---
title: Initiate chat with assignment group from major incident
description: Initiate a chat with the assignment group members from a major incident record to discuss the resolution of the issue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/itsm-mobile-agent/initiate-chat-assignment-grp-major-inc-itsm-mobile.html
release: brazil
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Collaboration with major incidents, Managing major incidents using the Major Incident applet, ITSM Mobile Agent, IT Service Management]
---

# Initiate chat with assignment group from major incident

Initiate a chat with the assignment group members from a major incident record to discuss the resolution of the issue.

## Before you begin

Role required: major\_incident\_manager, itil, itil\_admin, or admin

## Procedure

1. Open the ITSM Mobile Agent app.

2. On the **Major incidents** tab, tap **See All**.

\[Omitted image "major-incident-itsm-mobile.png"\] Alt text: See All highlighted in major incidents tab.

3. Tap the major incident record you want to work on.

4. Tap **Assignment group**.

\[Omitted image "active-major-incident-assignment-group-itsm-mobile.png"\] Alt text: Assignment group in ITSM Mobile Agent

5. Do one of the following:

|Option|Action|
|------|------|
|Initiate chat in Slack|Tap the Slack assignment group.|
|Initiate chat in Microsoft Teams|Tap the Microsoft Teams assignment group.|

\[Omitted image "assignment-group-major-inc-itsm-mobile.png"\] Alt text: Assignment group in ITSM Mobile Agent

**Note:** The Slack and Microsoft Teams assignment group contacts appear only if the assignment group has valid Slack and Microsoft Teams accounts.

You can also interact with a user from the assignment group. Tap the assignment group, tap a user, and then select either Slack or Microsoft Teams to initiate a conversation.