Log in to ITSM Mobile Agent

task brazil Updated Sep 10, 2026 1 min read install-itsm-mobile-app.md

Access ITSM Mobile Agent on your mobile device to manage incidents and to view and update on-call schedules.

Before you begin

Ensure that ITSM Mobile Agent is installed from ServiceNow Store onto your instance. For more information, see Install ITSM Mobile Agent.

The ServiceNow Agent app must be installed on your mobile device from the Apple App Store or Google Play Store. For more information about this app, see Mobile Agent.

Role required: none

Procedure

Tap the mobile app icon on your device, and then tap the plus button to log in to an instance.
In the instance address field, enter the instance address in one of two ways.

Option	Description
Manual input	Enter the instance address in the instance address field.Note: You don't need to include `service-now.com` at the end of the instance name.
Scan QR code	Tap the QR icon (Scan a QR code), and then scan the QR code given by your administrator.

3. Enter a nickname for this instance.

If you have multiple instances added to the device, nicknames can help you quickly locate a ServiceNow AI Platform instance.

Tap Save and Login.

The ITSM Mobile Agent landing screen opens. You can search for incidents, change tasks, and other records using the search bar at the top of the landing screen.

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---
title: Log in to ITSM Mobile Agent
description: Access ITSM Mobile Agent on your mobile device to manage incidents and to view and update on-call schedules.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/itsm-mobile-agent/install-itsm-mobile-app.html
release: brazil
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [ITSM Mobile Agent, IT Service Management]
---

# Log in to ITSM Mobile Agent

Access ITSM Mobile Agent on your mobile device to manage incidents and to view and update on-call schedules.

## Before you begin

Ensure that ITSM Mobile Agent is installed from ServiceNow Store onto your instance. For more information, see [Install ITSM Mobile Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/itsm-mobile-agent/install-itsm-mobile-agent.md).

The ServiceNow Agent app must be installed on your mobile device from the Apple App Store or Google Play Store. For more information about this app, see [Mobile Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/mobile-experience.md).

Role required: none

## Procedure

1.  Tap the mobile app icon on your device, and then tap the plus button to log in to an instance.

2.  In the instance address field, enter the instance address in one of two ways.

<table id="table_m3k_jk4_gmb"><thead><tr><th>

Option

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Manual input

</td><td>

Enter the instance address in the instance address field.**Note:** You don't need to include `service-now.com` at the end of the instance name.

</td></tr><tr><td>

Scan QR code

</td><td>

Tap the QR icon \(Scan a QR code\), and then scan the QR code given by your administrator.

</td></tr></tbody>
</table>3.  Enter a nickname for this instance.

    If you have multiple instances added to the device, nicknames can help you quickly locate a ServiceNow AI Platform instance.

4.  Tap **Save and Login**.

    The ITSM Mobile Agent landing screen opens. You can search for incidents, change tasks, and other records using the search bar at the top of the landing screen.