ITSM Mobile email notification redirection from the web
concept brazil Updated Sep 10, 2026 1 min read itsm-ma-email-notification-redirection.md
Email notification redirection opens task records from email notifications in the ITSM Mobile application instead of the mobile web browser.
When you select the record link in an email notification on your mobile device, the link opens in the mobile web browser. A pop-up banner prompts you to view the record in the ITSM Mobile application.
To enable this feature, set the Enable universal links (glide.sg.universal_links.enabled) system property to true.
The feature uses mobile universal links. For details about how universal links work, see Universal linking for mobile.
The email notification redirection applies to the following types of records:
- Incident
- Incident task
- Catalog task
- Change request
- Change task
33 lines · 1.5 KB
--- title: ITSM Mobile email notification redirection from the web description: Email notification redirection opens task records from email notifications in the ITSM Mobile application instead of the mobile web browser. locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-service-management/itsm-mobile-agent/itsm-ma-email-notification-redirection.html release: brazil product: ITSM Mobile Agent classification: itsm-mobile-agent topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Configuring ITSM Mobile Agent, ITSM Mobile Agent, IT Service Management] --- # ITSM Mobile email notification redirection from the web Email notification redirection opens task records from email notifications in the ITSM Mobile application instead of the mobile web browser. When you select the record link in an email notification on your mobile device, the link opens in the mobile web browser. A pop-up banner prompts you to view the record in the ITSM Mobile application. To enable this feature, set the **Enable universal links** \(**glide.sg.universal\_links.enabled**\) system property to `true`. The feature uses mobile universal links. For details about how universal links work, see [Universal linking for mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/universal-links-mobile.md). The email notification redirection applies to the following types of records: - Incident - Incident task - Catalog task - Change request - Change task
| title | ITSM Mobile email notification redirection from the web |
| description | Email notification redirection opens task records from email notifications in the ITSM Mobile application instead of the mobile web browser. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-service-management/itsm-mobile-agent/itsm-ma-email-notification-redirection.html |
| release | brazil |
| product | ITSM Mobile Agent |
| classification | itsm-mobile-agent |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Configuring ITSM Mobile AgentITSM Mobile AgentIT Service Management |