Major incident dashboard

concept brazil Updated Sep 10, 2026 1 min read mim-dashboard-mobile.md

Review key major incident metrics at a glance on your mobile device, including the count of major incidents and the mean times to identify and resolve them.

The dashboard in the Major incidents application provides the count of major incidents. It shows the mean time to identify an incident as a major incident, and the mean time to resolve.

[Omitted image "itsm-ma-major-incident.png"] Alt text: Major incident dashboard on a mobile device showing the major incident count, mean time to identify, and mean time to resolve

Tap any area to open a detailed graphical representation of the associated information. You can also scroll left or right on the screen to view information for a different day or week.

Note:

The data visualization changes for Major incident dashboard are available in the base system for both new and upgrade customers. You can also view mobile analytics in Platform analytics workspace to configure or create new data visualizations. For more information, see Create a mobile analytics preview.
For upgrade customers who have already customized the analytics sections, the data visualization changes aren't available by default. You can enable the new analytics section records from the Mobile Agent section of the Mobile App Builder to view the changes.

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---
title: Major incident dashboard
description: Review key major incident metrics at a glance on your mobile device, including the count of major incidents and the mean times to identify and resolve them.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/itsm-mobile-agent/mim-dashboard-mobile.html
release: brazil
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing major incidents using the Major Incident applet, ITSM Mobile Agent, IT Service Management]
---

# Major incident dashboard

Review key major incident metrics at a glance on your mobile device, including the count of major incidents and the mean times to identify and resolve them.

The dashboard in the Major incidents application provides the count of major incidents. It shows the mean time to identify an incident as a major incident, and the mean time to resolve.

\[Omitted image "itsm-ma-major-incident.png"\] Alt text: Major incident dashboard on a mobile device showing the major incident count, mean time to identify, and mean time to resolve

Tap any area to open a detailed graphical representation of the associated information. You can also scroll left or right on the screen to view information for a different day or week.

**Note:**

- The data visualization changes for Major incident dashboard are available in the base system for both new and upgrade customers. You can also view mobile analytics in Platform analytics workspace to configure or create new data visualizations. For more information, see [Create a mobile analytics preview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/sg-mobile-dashboard-preview.md).
- For upgrade customers who have already customized the analytics sections, the data visualization changes aren't available by default. You can enable the new analytics section records from the Mobile Agent section of the Mobile App Builder to view the changes.