Managing teams and incidents using the My Team applet
concept brazil Updated Sep 10, 2026 1 min read my-team-application.md
The My Team applet gives group managers access to and insights into the work of the groups they manage.
With the My Team applet, as a group manager, you can:
- Access unassigned incidents from your group and quickly triage work
- Act on time-off requests submitted by your team
- Review any on-call conflicts or gaps in a schedule and plan for appropriate coverage
- Access dashboards to gain insights, such as mean time to resolve (MTTR) and customer satisfaction (CSAT), for your groups
Keywords my team applet
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--- title: Managing teams and incidents using the My Team applet description: The My Team applet gives group managers access to and insights into the work of the groups they manage. locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-service-management/itsm-mobile-agent/my-team-application.html release: brazil product: ITSM Mobile Agent classification: itsm-mobile-agent topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 keywords: [my team applet] breadcrumb: [ITSM Mobile Agent, IT Service Management] --- # Managing teams and incidents using the My Team applet The My Team applet gives group managers access to and insights into the work of the groups they manage. With the My Team applet, as a group manager, you can: - Access unassigned incidents from your group and quickly triage work - Act on time-off requests submitted by your team - Review any on-call conflicts or gaps in a schedule and plan for appropriate coverage - Access dashboards to gain insights, such as mean time to resolve \(MTTR\) and customer satisfaction \(CSAT\), for your groups
| title | Managing teams and incidents using the My Team applet |
| description | The My Team applet gives group managers access to and insights into the work of the groups they manage. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-service-management/itsm-mobile-agent/my-team-application.html |
| release | brazil |
| product | ITSM Mobile Agent |
| classification | itsm-mobile-agent |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| keywords | my team applet |
| breadcrumb | ITSM Mobile AgentIT Service Management |