Performance metrics in ITSM Mobile Agent

concept brazil Updated Sep 10, 2026 1 min read perf-metrics-mob.md

Access your team's performance data directly from your mobile device with the ITSM Mobile Agent app.

As a group manager, use the My team dashboard to monitor the groups you manage. Track metrics including mean time to resolution (MTTR), customer satisfaction (CSAT), and breached service level agreements (SLAs).

You can also view a graphical representation of the incidents raised in a week.

[Omitted image "itsm-ma-performance-metric.png"] Alt text: My team dashboard on a mobile device showing team performance metrics and a chart of incidents raised in a week

Note:

The data visualizations for performance metrics are available in the base system for both new customers and customers who upgrade. You can also view mobile analytics in the Platform Analytics workspace to configure or create data visualizations. For more information, see Create a mobile analytics preview.
If you upgrade and have already customized the analytics sections, the updated data visualizations aren't available by default. To view them, enable the analytics section records in the Mobile Agent section of the Mobile App Builder.

30 lines · 1.8 KB Wrap lines

---
title: Performance metrics in ITSM Mobile Agent
description: Access your team's performance data directly from your mobile device with the ITSM Mobile Agent app.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/itsm-mobile-agent/perf-metrics-mob.html
release: brazil
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing teams and incidents using the My Team applet, ITSM Mobile Agent, IT Service Management]
---

# Performance metrics in ITSM Mobile Agent

Access your team's performance data directly from your mobile device with the ITSM Mobile Agent app.

As a group manager, use the My team dashboard to monitor the groups you manage. Track metrics including mean time to resolution \(MTTR\), customer satisfaction \(CSAT\), and breached service level agreements \(SLAs\).

You can also view a graphical representation of the incidents raised in a week.

\[Omitted image "itsm-ma-performance-metric.png"\] Alt text: My team dashboard on a mobile device showing team performance metrics and a chart of incidents raised in a week

**Note:**

- The data visualizations for performance metrics are available in the base system for both new customers and customers who upgrade. You can also view mobile analytics in the Platform Analytics workspace to configure or create data visualizations. For more information, see [Create a mobile analytics preview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/sg-mobile-dashboard-preview.md).
- If you upgrade and have already customized the analytics sections, the updated data visualizations aren't available by default. To view them, enable the analytics section records in the Mobile Agent section of the Mobile App Builder.