Request time off with On-Call Scheduling

task brazil Updated Sep 10, 2026 1 min read request-time-off.md
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Use the Time-off requests tab to view a list of time-off requests that are divided into pending and completed requests.

Before you begin

Role required: Itil, sn_incident_write

Procedure

  1. Open the ITSM Mobile Agent app.

  2. On the On-call Schedule tab, tap Time-off requests.

    A list of time-off requests is displayed. The list is divided into pending and completed requests.

  3. Tap the filter icon ([Omitted image "filter-settings.png"] Alt text: Filter icon.) to view specific time-off requests.

  4. Tap the menu icon ([Omitted image "inveted-menu-ocs.png"] Alt text: Menu icon.) and select Request time-off.

  5. Complete the following fields on the Request time-off form:

    • Group
    • Start date
    • End date
    • Proposed coverage
    • Notes
  6. Tap Submit.

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