Configure the knowledge base for ITSM Success Dashboard indicators

---
title: Configure the knowledge base for ITSM Success Dashboard indicators
description: Include only the relevant knowledge bases related to IT while determining the Self-solved using Knowledge KPI in ITSM Success Dashboard indicators.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/itsm-success-dashboard-indicators/configure-knowledge-sdb.html
release: brazil
product: ITSM Success Dashboard Indicators
classification: itsm-success-dashboard-indicators
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Set the refresh interval for Success Dashboard indicators, ITSM Success Dashboard Admin console, Configure, ITSM Success Dashboard indicators, IT Service Management]
---

# Configure the knowledge base for ITSM Success Dashboard indicators

Include only the relevant knowledge bases related to IT while determining the **Self-solved using Knowledge** KPI in ITSM Success Dashboard indicators.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Self-Service Analytics** > **Activity Context**.

2.  Select **ITSM KB deflection** from the list.

3.  In the **Activity Context Types** tab, select the Preview icon corresponding to Viewed a knowledge article activity type.

4.  Select **Open record**.

5.  In the Activity Context Type form, change the filter condition to include the relevant knowledge bases.

6.  \[Omitted image "image-context-activity-type.png"\] Alt text: activity context type

7.  Select **Update**.


**Parent Topic:**[Set the refresh interval for Success Dashboard indicators](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/itsm-success-dashboard-indicators/configure-knowledge-deflection.md)