Run update formula script for ITSM Success Dashboard indicators

task brazil Updated Sep 10, 2026 1 min read run-the-update-formula-script.md
Raw file servicenow.com

Run the UpdateFormulasSD script to recalculate all the formulas in ITSM Success Dashboard indicators if you see outdated data in the dashboard.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > System Definition > Scheduled Jobs.

  2. Open the UpdateFormulasSD scheduled job from the list.

  3. Select Execute Now.

    Note: UpdateFormulasSD is a scheduled job that executes once in 24 hours.

Parent Topic:Configuring ITSM Success Dashboard indicators

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