View metrics for selected period in ITSM Success Dashboard indicators

task brazil Updated Sep 10, 2026 1 min read view-metrics-selected-period.md
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View the Key Performance Indicators (KPIs) metrics on the ITSM Success Dashboard for a selected period to analyze the performance.

Before you begin

Role required: user

Procedure

  1. Navigate to All > Success Dashboard > Success Dashboard.

  2. Select the Performance Overview tab.

  3. Select Show calendar.

    [Omitted image "show-calendar-option.png"] Alt text: Show calendar option on the dashboard page

  4. Select the year and the month.

  5. Select OK.

    Note:

    The values of all the KPIs including the contributing KPIs for the selected criteria are displayed on the dashboard. The data is refreshed for each selected criteria.

Parent Topic:Maximizing the benefits of using the ITSM Success Dashboard indicators

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