Employee Experience topic blocks

ITSM Virtual Agent helps you manage meetings in Microsoft Exchange Online. Using the Manage Meetings EXO v1.0 topic, you can schedule, reschedule, and cancel a meeting.

Use the Category list on the Topics page in Virtual Agent Designer to sort by Self Service to view all Employee Experience topics blocks.

For detailed information about topic blocks, see Maximizing code reuse with topic blocks.

Cancel Meeting EXO

Users can send a message to Virtual Agent requesting to cancel a meeting.

Name	Description
Input parameters
Start Date Time	Start date and time of the meeting in UTC.
End Date Time	End date and time of the meeting in UTC.
Output parameters
status	Returns a cancel status for the meeting.
status_code	Returns one of the following status codes for the meeting:- MEETING_CANCELLED TECHNICAL_ISSUE INFORMATION_PROVIDED

## Conference Room Availability

Users can choose an available conference room for their meeting.

Name	Description
Input parameters
Room Location	Location of the conference room.
Room Capacity	Number of people the conference room holds.
Start Date Time	Start date and time of the meeting in UTC.
Duration	Duration of the meeting in minutes. Values increment by 15 minute segments, from 15 to 1440 (1 day).
Output parameters
selected_room_info	Name of the selected conference room.
booking_info	JSON string denoting additional booking information (location, start time, and duration of meeting).
status	Returns the status for the meeting.
status_code	Returns one of the following status codes for the meeting:- NO_EMAIL_FOUND TECHNICAL_ISSUE INVALID_SCHEDULE_INFO INVALID_EMAIL NO_ROOMS_AVAILABLE ROOMS_SELECTED ROOMS_VIEWED

## Get MS Teams Meeting Link

If the Microsoft Teams Communication spoke (sn_msteams_com_spk) is installed on the instance, users can send a Microsoft Teams meeting link with their invitation.

Name	Description
Input parameters
email_id	Email address of the meeting organizer.
meeting_subject	Subject of the meeting.
silent_mode	Determines whether the topic block produces a message output. When the value is true, the topic block doesn't produce an output message.
service_user_azure	Service account Azure ID for the user. This will be used to initiate the meeting in Microsoft Teams meetings. Use a script variable to pass the user ID.
Output parameters
url	Microsoft Teams meeting URL.
meeting_id	Microsoft Teams meeting ID.
output_status	Indicates whether the action was successfully completed.
output_error_message	Error message indicating that the meeting link didn't get generated.

Reschedule a Meeting EXO

Users can send a message to Virtual Agent requesting to reschedule a meeting, or the user can select the desired template and select Reschedule Meeting.

Name	Description
Input parameters
Start Date Time	Current start date and time of the meeting in UTC.
End Date Time	Current end date and time of the meeting in UTC.
Rescheduled Date	New date and time of the meeting in UTC.
Duration	Duration of the meeting in minutes. Values increment by 15 minute segments, from 15 to 1440 (1 day).
Output parameters
status	Returns a rescheduled status for the meeting.
status_code	Returns one of the following status codes for the meeting:- MEETING_RESCHEDULED TECHNICAL_ISSUE INFORMATION_PROVIDED

## Schedule a Meeting EXO

Users can send a message to Virtual Agent requesting to schedule a meeting, or the user can select the desired template and select Set up meeting.

Name	Description
Input parameters
Attendees	Email addresses of the people invited to the meeting. Multiple attendee email addresses are separated by a comma.
Subject	Subject of the meeting.
Meeting Date	Start date of the meeting in the user's time zone.
Meeting Time	Time of day for the meeting in minutes.For example, for 11:26 pm, the value is 1406.
Duration	Duration of the meeting in minutes. Values increment by 15 minute segments, from 15 to 1440 (1 day).
Resource Type	Resources required for the meeting. Values include:- Virtual: Requires conferencing software, such as Zoom. Conference: Requires a room to be booked. Hybrid: Requires both conferencing software and a room. None: No additional resources required.
Meeting Application	Conferencing software tool for the meeting. Values include:- Teams Webex Zoom None
Body	Meeting agenda.
Service User Azure ID	Service account Azure ID for the user in Microsoft Teams meetings.
Output parameters
event_id	ID for the scheduled meeting.
status	Returns the status for the meeting.
status_code	Returns one of the following status codes for the meeting:- MEETING_SCHEDULED TECHNICAL_ISSUE NO_MEETING_SELECTED

## Webex Meeting Actions

If the Cisco Webex Teams spoke (sn_cisco_teams_spk) is installed on the instance, users can send a Webex meeting link with their invitation.

Name	Description
Input parameters
Action	The Webex action for the meeting. Values include:- Schedule Reschedule Cancel
Start Date Time	Current start date and time of the meeting in UTC.
Duration	Duration of the meeting in minutes. Values increment by 15 minute segments, from 15 to 1440 (1 day).
User ID	Email address or user ID of the meeting organizer.
Meeting subject	Subject of the meeting.
Agenda	Meeting agenda.
Meeting URL	Join URL for the virtual meeting.
Meeting Invitees	Email addresses of the invited users, separated by commas.
Output parameters
meeting_url	Join URL for the virtual meeting.
output_status	Returns the status for the meeting.
status_code	Returns one of the following status codes for the meeting:- SCHEDULE_ACTION_SUCCESSFUL RESCHEDULE_ACTION_SUCCESSFUL CANCEL_ACTION_SUCCESSFUL SCHEDULE_ACTION_FAILED RESCHEDULE_ACTION_FAILED CANCEL_ACTION_FAILED INVALID_PAYLOAD INVALID_EMAIL MEETING_ID_MISSING

## Zoom Meeting Actions

If the Zoom spoke(com.sn.zoom.spoke) is installed on the instance, users can send a Zoom meeting link with their invitation.

Name	Description
Input parameters
Action	Zoom action for the meeting. Values are:- Schedule Reschedule Cancel
User ID	Account user's ID or email address.
Start date time	Current start date and time of the meeting in UTC.
Duration	Duration of the meeting in minutes. Values increment by 15 minute segments, from 15 to 1440 (1 day).
Meeting subject	Subject of the meeting.
Agenda	Meeting agenda.
Meeting ID	Unique Zoom ID assigned to the virtual meeting.
Output parameters
output_status	Returns the status for the meeting.
status_code	Returns one of the following status codes for the meeting:- SCHEDULE_ACTION_SUCCESSFUL RESCHEDULE_ACTION_SUCCESSFUL CANCEL_ACTION_SUCCESSFUL SCHEDULE_ACTION_FAILED RESCHEDULE_ACTION_FAILED CANCEL_ACTION_FAILED INVALID_PAYLOAD INVALID_EMAIL MEETING_ID_MISSING
meeting_url	Join URL for the virtual meeting.

**Parent Topic:**[Reusable ITSM Virtual Agent pre-built topic blocks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/itsm-virtual-agent/itsm-va-topic-blocks.md)

title	Employee Experience topic blocks
description	ITSM Virtual Agent helps you manage meetings in Microsoft Exchange Online. Using the Manage Meetings EXO v1.0 topic, you can schedule, reschedule, and cancel a meeting.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/it-service-management/itsm-virtual-agent/employee-experience-va-topicblocks.html
release	brazil
product	ITSM Virtual Agent
classification	itsm-virtual-agent
topic_type	reference
last_updated	2026-09-10
reading_time_minutes	5
breadcrumb	Reusable ITSM Virtual Agent pre-built topic blocksUsing ITSM Virtual Agent pre-built topicsITSM Virtual AgentIT Service Management