Example escalation reports

concept brazil Updated Sep 10, 2026 1 min read example-escalation-reports-oncall.md

Because escalation reports depend on the escalation type, report content can vary greatly.

Because escalation reports depend on the escalation type, report content can vary greatly. Example reports follow:

Example report for a Rotate through members escalation type

In this example, users can see which shifts they are part of in My Schedule reports. Users who are not the first on-call person appear as well. This action enables the user to view the shift from a personal perspective, which is the preferred method for most users.

[Omitted image "NotifReportRotateThroughMembers.png"] Alt text: Rotate through members escalation report
Example report for a Rotate through rosters escalation type

In this example, reminders are defined for the Primary, Secondary, and Tertiary rosters. Members of the primary roster are notified first, then the members of the secondary, and so on, for all rosters.

[Omitted image "NotifReportRotateThroughRosters.png"] Alt text: Rotate through rosters escalation report

Parent Topic:Designing an escalation process

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---
title: Example escalation reports
description: Because escalation reports depend on the escalation type, report content can vary greatly.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/on-call-scheduling/example-escalation-reports-oncall.html
release: brazil
product: On-Call Scheduling
classification: on-call-scheduling
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Designing an escalation process, Escalations in On-Call Scheduling, Defining On-Call Scheduling escalation process, On-Call Scheduling, IT Service Management]
---

# Example escalation reports

Because escalation reports depend on the escalation type, report content can vary greatly.

Because escalation reports depend on the escalation type, report content can vary greatly. Example reports follow:

-   **Example report for a Rotate through members escalation type**

    In this example, users can see which shifts they are part of in My Schedule reports. Users who are not the first on-call person appear as well. This action enables the user to view the shift from a personal perspective, which is the preferred method for most users.

    \[Omitted image "NotifReportRotateThroughMembers.png"\] Alt text: Rotate through members escalation report

-   **Example report for a Rotate through rosters escalation type**

    In this example, reminders are defined for the **Primary**, **Secondary**, and **Tertiary** rosters. Members of the primary roster are notified first, then the members of the secondary, and so on, for all rosters.

    \[Omitted image "NotifReportRotateThroughRosters.png"\] Alt text: Rotate through rosters escalation report


**Parent Topic:**[Designing an escalation process](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/on-call-scheduling/designing-escalation-process-oncall.md)