Predictive Intelligence for Incident

concept brazil Updated Sep 10, 2026 1 min read pi-for-incident.md

Use your instance records to build Incident Management -specific solutions that recommend similar open problems and change requests to link to an incident.

Solution definitions

The solution definitions are available when the Predictive Intelligence for Incident plugin (com.snc.incident.ml) is active on your instance.

These solution definitions are available as templates on instances where both Predictive Intelligence and Incident Management are active. Create your own solution definition records to customize the behavior.

Solution definition	Solution type	Description
Similar Open Problems	Similarity	Recommends similar open problems that the current incident can be linked to. By default, the similarity is inactive.
Similar Open Change Requests	Similarity	Recommends similar open change requests that the current incident can be linked to as a request for change. By default, the similarity is inactive.

For more information about creating similarity solutions, see Create similarity solution.

Parent Topic:Request Predictive Intelligence for Incident

32 lines · 2.0 KB Wrap lines

---
title: Predictive Intelligence for Incident
description: Use your instance records to build Incident Management -specific solutions that recommend similar open problems and change requests to link to an incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/pi-for-incident.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Request Predictive Intelligence for Incident, Machine learning solutions for IT Service Management, IT Service Management]
---

# Predictive Intelligence for Incident

Use your instance records to build Incident Management -specific solutions that recommend similar open problems and change requests to link to an incident.

## Solution definitions

The solution definitions are available when the Predictive Intelligence for Incident plugin \(com.snc.incident.ml\) is active on your instance.

These solution definitions are available as templates on instances where both Predictive Intelligence and Incident Management are active. Create your own solution definition records to customize the behavior.

|Solution definition|Solution type|Description|
|-------------------|-------------|-----------|
|Similar Open Problems|Similarity|Recommends similar open problems that the current incident can be linked to. By default, the similarity is inactive.|
|Similar Open Change Requests|Similarity|Recommends similar open change requests that the current incident can be linked to as a request for change. By default, the similarity is inactive.|

For more information about creating similarity solutions, see [Create similarity solution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/create-similarity-solution.md).

**Parent Topic:**[Request Predictive Intelligence for Incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/request-predictive-intelligence-for-im.md)