Legacy: Problem Management Platform Analytics Solutions
Platform Analytics Solutions and in-form analytics contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.
Platform Analytics data visualizations use Performance Analytics indicator data to show you data over time, helping you analyze your business processes and identify areas of improvement. With Platform Analytics Solutions, you can get value from Performance Analytics for your application with minimal setup. You can always create your own objects as well.
To enable the solution for Problem Management, as an admin, you can navigate to Guided Setup (Legacy) > ITSM Guided Setup and then select Get Started. In the ITSM Guided Setup page, scroll to the section for Problem Management, and select Get Started.[Omitted image "pm-guided-setup-get-started.png"] Alt text: Guided Setup for ITSM page- Problem Management section
The guided setup takes you through the entire setup and configuration process.[Omitted image "pm-guided-setup-landing.png"] Alt text: Guided Setup for Problem Management page
Navigate to the Dashboard section to configure the problem dashboards and select Configure. [Omitted image "pm-guided-setup-dashboard.png"] Alt text: Dashboard configuration section in Problem Management guided setup
The default Problem Overview dashboards includes:
- Problems that are Open, Unassigned, Overdue or have not been updated recently
- Problems grouped by priority and state
- Problems that have been Opened or Closed recently
[Omitted image "pm-dashboard-config.png"] Alt text: Problem dashboards configuration page
Complete configuration and run data collection jobs before you activate these dashboards. You can activate dashboards in Dashboard Properties, accessible from the context menu. You have to assign an owner to the dashboard to activate it.
Inactive dashboards
Some dashboards in this content pack are inactive when installed. Complete configuration and run data collection jobs before you activate these dashboards. You can activate dashboards in Dashboard Properties, accessible from the context menu. You have to assign an owner to the dashboard to activate it.
Related topics
--- title: Legacy: Problem Management Platform Analytics Solutions description: Platform Analytics Solutions and in-form analytics contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices. locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-service-management/problem-management/problem-content-pack.html release: brazil product: Problem Management classification: problem-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Problem Management, IT Service Management] --- # Legacy: Problem Management Platform Analytics Solutions Platform Analytics Solutions and in-form analytics contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices. Platform Analytics data visualizations use Performance Analytics [indicator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/glossary/now-platform-glossary.md) data to show you data over time, helping you analyze your business processes and identify areas of improvement. With Platform Analytics Solutions, you can get value from Performance Analytics for your application with minimal setup. You can always create your own objects as well. To enable the solution for Problem Management, as an admin, you can navigate to **Guided Setup \(Legacy\)** > **ITSM Guided Setup** and then select **Get Started**. In the ITSM Guided Setup page, scroll to the section for Problem Management, and select **Get Started**.\[Omitted image "pm-guided-setup-get-started.png"\] Alt text: Guided Setup for ITSM page- Problem Management section The guided setup takes you through the entire setup and configuration process.\[Omitted image "pm-guided-setup-landing.png"\] Alt text: Guided Setup for Problem Management page Navigate to the Dashboard section to configure the problem dashboards and select **Configure**. \[Omitted image "pm-guided-setup-dashboard.png"\] Alt text: Dashboard configuration section in Problem Management guided setup The default Problem Overview dashboards includes: - Problems that are Open, Unassigned, Overdue or have not been updated recently - Problems grouped by priority and state - Problems that have been Opened or Closed recently \[Omitted image "pm-dashboard-config.png"\] Alt text: Problem dashboards configuration page Complete configuration and run data collection jobs before you activate these dashboards. You can activate dashboards in Dashboard Properties, accessible from the context menu. You have to assign an owner to the dashboard to activate it. ## Inactive dashboards Some dashboards in this content pack are inactive when installed. Complete configuration and run [data collection jobs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/glossary/now-platform-glossary.md) before you activate these dashboards. You can activate dashboards in Dashboard Properties, accessible from the context menu. You have to assign an owner to the dashboard to activate it. **Related topics** [Activate your Performance Analytics subscription](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/now-intelligence/c_PremiumPerformanceAnalytics.md)
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