Resolve related incidents from a problem

---
title: Resolve related incidents from a problem
description: After you consider a problem to be resolved, the incidents related to the problem with the state On Hold may be resolved using a UI action from the Problem form.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/problem-management/t\_CloseRelatedIncFromAPRB.html
release: brazil
product: Problem Management
classification: problem-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing Problems, Problem Management, IT Service Management]
---

# Resolve related incidents from a problem

After you consider a problem to be resolved, the incidents related to the problem with the state **On Hold** may be resolved using a UI action from the **Problem** form.

## Before you begin

Role required: itil

## About this task

The topic only applies to legacy problem — Jakarta to London.

## Procedure

1.  Open a resolved problem that has associated incidents.

2.  From the context menu, click **Resolve Incidents**.

3.  Enter values for mandatory fields.

    **Note:** Only the incidents in state **On Hold** and with **Awaiting Problem** as the on hold reason can be resolved.

    The state of the incidents in the problem related list is changed to **Resolved** and work notes are added to the activity feed.


**Parent Topic:**[Managing Problems](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/problem-management/problem-mgmt-lifecycle.md)