SLAConditionBase script
reference brazil Updated Sep 10, 2026 1 min read r_SLAConditionBase.md
The SLAConditionBase script include implements the default SLA transitions.
The SLAConditionBase script include implements the default SLA condition processing.
To view the script, navigate to Service Level Management > Administration > SLA Condition Rules, then click on the SLAConditionBase entry to view details. The record in the Class name field is the script include that defines the condition processing.
Note: We recommend you do not modify this script , but use it as an example for creating your own script includes.
The following diagram shows how the transitions work:
[Omitted image "SLAConditionBase.png"] Alt text: Task SLA stage transitions 2011 version
Parent Topic:SLA condition rules
31 lines · 1.4 KB
--- title: SLAConditionBase script description: The SLAConditionBase script include implements the default SLA transitions. locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-service-management/service-level-management/r\_SLAConditionBase.html release: brazil product: Service Level Management classification: service-level-management topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [SLA condition rules, Service Level Management reference, Service Level Management, IT Service Management] --- # SLAConditionBase script The SLAConditionBase script include implements the default SLA transitions. The SLAConditionBase script include implements the default SLA condition processing. To view the script, navigate to **Service Level Management** > **Administration** > **SLA Condition Rules**, then click on the **SLAConditionBase** entry to view details. The record in the **Class name** field is the script include that defines the condition processing. **Note:** We recommend you do not modify this script , but use it as an example for creating your own script includes. The following diagram shows how the transitions work: \[Omitted image "SLAConditionBase.png"\] Alt text: Task SLA stage transitions 2011 version **Parent Topic:**[SLA condition rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-level-management/c_SLAConditionRules.md)
| title | SLAConditionBase script |
| description | The SLAConditionBase script include implements the default SLA transitions. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-service-management/service-level-management/r\_SLAConditionBase.html |
| release | brazil |
| product | Service Level Management |
| classification | service-level-management |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | SLA condition rulesService Level Management referenceService Level ManagementIT Service Management |