Invoke SLA condition rules on a specific SLA definition
task brazil Updated Sep 10, 2026 1 min read t_InvokeSLACondRulesOnASpecificSLA.md
You can change the SLA condition rules for a specific SLA definition.
Before you begin
Role required: admin
About this task
In cases where a particular SLA requires that specific SLA condition rules should be used, you can specify the condition rule to be used within the relevant SLA definition form.
Procedure
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Navigate to All > Service Level Management > SLA > SLA Definitions.
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Open an SLA definition record.
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Configure the form to add the Condition type field to the form.
-
Specify the appropriate SLA condition rule in the Condition type field
Note: If no condition rule is defined, the global default condition rule is used.
Parent Topic:Extend SLA condition rules
Related topics
47 lines · 1.7 KB
---
title: Invoke SLA condition rules on a specific SLA definition
description: You can change the SLA condition rules for a specific SLA definition.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/service-level-management/t\_InvokeSLACondRulesOnASpecificSLA.html
release: brazil
product: Service Level Management
classification: service-level-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Extend SLA condition rules, Configuring Service Level Management, Service Level Management, IT Service Management]
---
# Invoke SLA condition rules on a specific SLA definition
You can change the SLA condition rules for a specific SLA definition.
## Before you begin
Role required: admin
## About this task
In cases where a particular SLA requires that specific SLA condition rules should be used, you can specify the condition rule to be used within the relevant SLA definition form.
## Procedure
1. Navigate to **All** > **Service Level Management** > **SLA** > **SLA Definitions**.
2. Open an SLA definition record.
3. Configure the form to add the **Condition type** field to the form.
4. Specify the appropriate SLA condition rule in the **Condition type** field
**Note:** If no condition rule is defined, the global default condition rule is used.
**Parent Topic:**[Extend SLA condition rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-level-management/c_ExtendSLAConditionRules.md)
**Related topics**
[SLA condition rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-level-management/c_SLAConditionRules.md)
| title | Invoke SLA condition rules on a specific SLA definition |
| description | You can change the SLA condition rules for a specific SLA definition. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-service-management/service-level-management/t\_InvokeSLACondRulesOnASpecificSLA.html |
| release | brazil |
| product | Service Level Management |
| classification | service-level-management |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Extend SLA condition rulesConfiguring Service Level ManagementService Level ManagementIT Service Management |