View SLA timeline

---
title: View SLA timeline
description: View an SLA timeline to review its details and its progress over time.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/service-level-management/t\_ViewSLATimeline.html
release: brazil
product: Service Level Management
classification: service-level-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Service Level Management, Service Level Management, IT Service Management]
---

# View SLA timeline

View an SLA timeline to review its details and its progress over time.

## Before you begin

Role required: itil, sla\_admin, sla\_manager

## Procedure

1.  Open an SLA timeline from the SLA definition form, Task form, or Task SLA form.

<table id="choicetable_s31_gjj_35"><thead><tr><th align="left" id="d387013e63">

Location

</th><th align="left" id="d387013e66">

Navigation

</th></tr></thead><tbody><tr><td id="d387013e72">

**SLA definition**

</td><td>

Navigate to **Service Level Management** &gt; **SLA** &gt; **SLA Definitions**. Select the name of a SLA definition and then select the **Validate SLA Definition** link.

</td></tr><tr><td id="d387013e96">

**Task SLA record**

</td><td>

Open a task SLA record from the task form. Select the **Show SLA Timeline** link to view the SLA timeline for that specific SLA.

</td></tr><tr><td id="d387013e108">

**Task form**

</td><td>

-   Select the **Show SLA Timeline** link that appears under related links in the task form. The SLA Timeline appears with the list of all the SLAs that are associated with the task.
-   Select and right-click on a Task SLA in the related list on a task form such an incident record and select the **Show SLA Timeline** option. The SLA Timeline appears for the specific SLA.


</td></tr></tbody>
</table>    The SLA timeline for the selected task or incident is displayed. It includes SLA report details and a visual representation of the SLA's progress over the lifetime of the task.


**Parent Topic:**[Using Service Level Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-level-management/using-service-level-management.md)