Assign the service desk agent role to the user in Service Operations Workspace

task brazil Updated Sep 10, 2026 1 min read assign-service-desk-agent-role-sow.md

Assign the service desk agent role to users to enable them to manage incidents, fulfill service requests, and offer user support.

Before you begin

Role required: admin

Procedure

Navigate to All > Service Operations Workspace Admin Center > Configurations.
On the Admin Center page, do one of the following:
- In the Overview tab, select the Configure button in the Initial setup section.
- In the Configurations tab, select Initial setup > Service desk agent role. The Service Desk Agents page displays the following tabs:
- Service Desk Agents: List of users who have the service desk agent role.
- Available groups and users: List of all available users in the system.
Select the Available groups and users tab.
Select a group to assign the service desk agent role to all the users in the group.

Select a user to assign the service desk agent role.
Select Assign service desk agent role.

Result

The selected users are assigned the service desk agent role.

Parent Topic:Configuring Service Operations Workspace for ITSM to improve your experience

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---
title: Assign the service desk agent role to the user in Service Operations Workspace
description: Assign the service desk agent role to users to enable them to manage incidents, fulfill service requests, and offer user support.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/assign-service-desk-agent-role-sow.html
release: brazil
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring Service Operations Workspace for ITSM to improve your experience, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Assign the service desk agent role to the user in Service Operations Workspace

Assign the service desk agent role to users to enable them to manage incidents, fulfill service requests, and offer user support.

## Before you begin

Role required: admin

## Procedure

1. Navigate to **All** &gt; **Service Operations Workspace Admin Center** &gt; **Configurations**.

2. On the Admin Center page, do one of the following:

- In the **Overview** tab, select the **Configure** button in the **Initial setup** section.
- In the **Configurations** tab, select **Initial setup** &gt; **Service desk agent role**.
The Service Desk Agents page displays the following tabs:

- **Service Desk Agents**: List of users who have the service desk agent role.
- **Available groups and users**: List of all available users in the system.
3. Select the **Available groups and users** tab.

4. Select a group to assign the service desk agent role to all the users in the group.

Select a user to assign the service desk agent role.

5. Select **Assign service desk agent role**.

## Result

The selected users are assigned the service desk agent role.

**Parent Topic:**[Configuring Service Operations Workspace for ITSM to improve your experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/configuring-sow-to-improve-experience.md)