Universal Request in Service Operations Workspace reference

reference brazil Updated Sep 10, 2026 1 min read components-installed-ur-sow.md

Universal Request is activated in Service Operations Workspace when you enable the Universal Request plugin (com.snc.universal_request). This topic provides information about components installed with Universal Request in Service Operations Workspace.

Roles installed

Role title [name]	Description
UR administrator[sn_uni_req.ur_admin]	Set up and configure Universal Request roles for Universal Request for Service Operations Workspace.
Routing agent [sn_uni_req.routing_agent, sn_uni_req.universal_request_write, sn_uni_req.universal_request_read, itil]	Create, edit, view and resolve the universal requests.
Routing agent [sn_uni_req.routing_agent, sn_uni_req.universal_request_write,sn_uni_req.universal_request_read, interaction_agent]	Handle interactions and create universal request from interaction.

**Parent Topic:**[Universal Request in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/using-ur-sow.md)

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---
title: Universal Request in Service Operations Workspace reference
description: Universal Request is activated in Service Operations Workspace when you enable the Universal Request plugin \(com.snc.universal\_request\). This topic provides information about components installed with Universal Request in Service Operations Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/components-installed-ur-sow.html
release: brazil
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Universal Request in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Universal Request in Service Operations Workspace reference

Universal Request is activated in Service Operations Workspace when you enable the Universal Request plugin \(com.snc.universal\_request\). This topic provides information about components installed with Universal Request in Service Operations Workspace.

## Roles installed

<table id="table_u1t_gb1_wdb"><thead><tr><th>

Role title \[name\]

</th><th>

Description

</th></tr></thead><tbody><tr><td>

UR administrator\[sn\_uni\_req.ur\_admin\]

</td><td>

Set up and configure Universal Request roles for Universal Request for Service Operations Workspace.

</td></tr><tr><td>

Routing agent \[sn\_uni\_req.routing\_agent, sn\_uni\_req.universal\_request\_write, sn\_uni\_req.universal\_request\_read, itil\]

</td><td>

Create, edit, view and resolve the universal requests.

</td></tr><tr><td>

Routing agent \[sn\_uni\_req.routing\_agent, sn\_uni\_req.universal\_request\_write,sn\_uni\_req.universal\_request\_read, interaction\_agent\]

</td><td>

Handle interactions and create universal request from interaction.

</td></tr></tbody>
</table>**Parent Topic:**[Universal Request in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/using-ur-sow.md)