Components installed with Service Operations Workspace ITSM Applications
Several types of components are installed with the Service Operations Workspace ITSM Applications application (sn-sow-itsm-cont) installation, including user role, plugins, and ServiceNow Store applications.
Roles installed
|
Role title [name] |
Description |
Contains roles |
|---|---|---|
|
Service Operations Workspace user[sn_sow.sow_user] |
Enables users to access and perform basic operations in Service Operations Workspace. |
None |
|
Plugin |
Description |
|---|---|
|
UX Framework User Criteria[com.glide.ux.user_criteria] |
UX framework for user criteria. |
|
Dynamic Related Records for Configurable Workspace[com.snc.uib.sn_dyn_rel_rec] |
Framework to display the contextual dynamic Related Records section in a configurable workspace. |
|
Store application |
Description |
|---|---|
|
Record Page for Service Operations Workspace [sn_sow_record] |
Record view that is used across various applications in Service Operations Workspace. This view includes detailed record information such as actions and related records. |
|
Quick links component for Service Operations Workspace [sn_sow_quick_links] |
Framework to create and maintain a list of customized hyperlinks in Service Operations Workspace. |
|
Service Operations Workspace Core[sn_sow] |
Core capabilities and workspace configurations for Service Operations Workspace. |
|
Change Management for Service Operations Workspace [sn_sow_chg] |
Change creation process in Service Operations Workspace. |
|
Collaboration services for Service Operations Workspace [sn_sow_collab] |
Collaboration between peers and requester using Microsoft Teams in Service Operations Workspace. |
|
Incident Management for Service Operations Workspace [sn_sow_inc] |
Streamlined and automated incident response process to respond to an unplanned event or service interruption and to restore services in Service Operations Workspace. |
|
Recommendations for Incident Management [sn_sow_incident_rf] |
Configurations to predict recommendations for an incident, for example, recommendation rules, in Service Operations Workspace. Use information from similar incidents and knowledge articles to resolve incidents faster. |
|
Interaction Management for Service Operations Workspace [sn_sow_interaction] |
Streamlined interaction process to respond through a communication channel (chat, phone conversation, or walk-up) in Service Operations Workspace. |
|
Interceptor UI for Service Operations Workspace [sn_sow_interceptor] |
Interceptor user interface to create a task type for change and problem in Service Operations Workspace. |
|
Service Operations Workspace ITSM Common[sn_sow_itsm_common] |
Common configurations shared across IT Service Management applications in Service Operations Workspace. |
|
On Call Scheduling for Service Operations Workspace [sn_sow_on_call] |
On-call support for incidents in Service Operations Workspace. |
|
On-Call Onboarding[sn_on_call_onboard] |
Guided onboarding utilities to configure on-call schedules for multiple teams or groups in Service Operations Workspace. Installs the On-Call Bulk Upload and On-Call Bulk Upload Task tables to track upload job and status. |
|
Problem Management for Service Operations Workspace [sn_sow_problem] |
Problem creation process to identify the cause of a service interruption reported by a significant or recurring incidents in Service Operations Workspace. |
|
Request Management for Service Operations Workspace [sn_sow_req] |
Request creation process and support for the entire life cycle of requests in Service Operations Workspace. |
|
Walk-up Experience for Service Operations Workspace [sn_sow_walkup] |
Setup for walk-up queues, stockroom, and appointments in Service Operations Workspace. |
|
Recommendation Framework [sn_rf] |
Framework to generate contextual, actionable, and dynamic recommendations in a configurable workspace. |
|
Service Level Management Experience for Workspace[sn_sla] |
Gathers service requirements and monitors and reports with reference to agreed service levels (SLAs) in a configurable workspace. |
|
Service Operations Workspace Admin Center[sn_sow_admin] |
Provides quick access to configurations of customisable pages in Service Operations Workspace and recommends the additional setup needed to extend Service Operations Workspace capabilities. |
|
Service Operations Workspace ITSM Admin Center[sn_sow_itsm_admin] |
Provides quick access to ITSM related configurations in Service Operations Workspace. |
Related topics
Additional roles for SOW admin
--- title: Components installed with Service Operations Workspace ITSM Applications description: Several types of components are installed with the Service Operations Workspace ITSM Applications application \(sn-sow-itsm-cont\) installation, including user role, plugins, and ServiceNow Store applications. locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/components-installed-with-sow.html release: brazil product: Service Operations Workspace classification: service-operations-workspace topic_type: reference last_updated: "2026-09-21" reading_time_minutes: 3 breadcrumb: [Service Operations Workspace for ITSM reference, Service Operations Workspace for ITSM, IT Service Management] --- # Components installed with Service Operations Workspace ITSM Applications Several types of components are installed with the Service Operations Workspace ITSM Applications application \(sn-sow-itsm-cont\) installation, including user role, plugins, and ServiceNow Store applications. ## Roles installed <table id="table_u1t_gb1_wdb"><thead><tr><th> Role title \[name\] </th><th> Description </th><th> Contains roles </th></tr></thead><tbody><tr><td> Service Operations Workspace user\[sn\_sow.sow\_user\] </td><td> Enables users to access and perform basic operations in Service Operations Workspace. </td><td> None </td></tr></tbody> </table>## Plugins installed <table id="table_ics_vsk_xsb"><thead><tr><th> Plugin </th><th> Description </th></tr></thead><tbody><tr><td> UX Framework User Criteria\[com.glide.ux.user\_criteria\] </td><td> UX framework for user criteria. </td></tr><tr><td> Dynamic Related Records for Configurable Workspace\[com.snc.uib.sn\_dyn\_rel\_rec\] </td><td> Framework to display the contextual dynamic Related Records section in a configurable workspace. </td></tr></tbody> </table>## Store applications installed <table id="table_fbz_45z_vdb"><thead><tr><th> Store application </th><th> Description </th></tr></thead><tbody><tr><td> Record Page for Service Operations Workspace \[sn\_sow\_record\] </td><td> Record view that is used across various applications in Service Operations Workspace. This view includes detailed record information such as actions and related records. </td></tr><tr><td> Quick links component for Service Operations Workspace \[sn\_sow\_quick\_links\] </td><td> Framework to create and maintain a list of customized hyperlinks in Service Operations Workspace. </td></tr><tr><td> Service Operations Workspace Core\[sn\_sow\] </td><td> Core capabilities and workspace configurations for Service Operations Workspace. </td></tr><tr><td> Change Management for Service Operations Workspace \[sn\_sow\_chg\] </td><td> Change creation process in Service Operations Workspace. </td></tr><tr><td> Collaboration services for Service Operations Workspace \[sn\_sow\_collab\] </td><td> Collaboration between peers and requester using Microsoft Teams in Service Operations Workspace. </td></tr><tr><td> Incident Management for Service Operations Workspace \[sn\_sow\_inc\] </td><td> Streamlined and automated incident response process to respond to an unplanned event or service interruption and to restore services in Service Operations Workspace. </td></tr><tr><td> Recommendations for Incident Management \[sn\_sow\_incident\_rf\] </td><td> Configurations to predict recommendations for an incident, for example, recommendation rules, in Service Operations Workspace. Use information from similar incidents and knowledge articles to resolve incidents faster. </td></tr><tr><td> Interaction Management for Service Operations Workspace \[sn\_sow\_interaction\] </td><td> Streamlined interaction process to respond through a communication channel \(chat, phone conversation, or walk-up\) in Service Operations Workspace. </td></tr><tr><td> Interceptor UI for Service Operations Workspace \[sn\_sow\_interceptor\] </td><td> Interceptor user interface to create a task type for change and problem in Service Operations Workspace. </td></tr><tr><td> Service Operations Workspace ITSM Common\[sn\_sow\_itsm\_common\] </td><td> Common configurations shared across IT Service Management applications in Service Operations Workspace. </td></tr><tr><td> On Call Scheduling for Service Operations Workspace \[sn\_sow\_on\_call\] </td><td> On-call support for incidents in Service Operations Workspace. </td></tr><tr><td> On-Call Onboarding\[sn\_on\_call\_onboard\] </td><td> Guided onboarding utilities to configure on-call schedules for multiple teams or groups in Service Operations Workspace. Installs the On-Call Bulk Upload and On-Call Bulk Upload Task tables to track upload job and status. </td></tr><tr><td> Problem Management for Service Operations Workspace \[sn\_sow\_problem\] </td><td> Problem creation process to identify the cause of a service interruption reported by a significant or recurring incidents in Service Operations Workspace. </td></tr><tr><td> Request Management for Service Operations Workspace \[sn\_sow\_req\] </td><td> Request creation process and support for the entire life cycle of requests in Service Operations Workspace. </td></tr><tr><td> Walk-up Experience for Service Operations Workspace \[sn\_sow\_walkup\] </td><td> Setup for walk-up queues, stockroom, and appointments in Service Operations Workspace. </td></tr><tr><td> Recommendation Framework \[sn\_rf\] </td><td> Framework to generate contextual, actionable, and dynamic recommendations in a configurable workspace. </td></tr><tr><td> Service Level Management Experience for Workspace\[sn\_sla\] </td><td> Gathers service requirements and monitors and reports with reference to agreed service levels \(SLAs\) in a configurable workspace. </td></tr><tr><td> Service Operations Workspace Admin Center\[sn\_sow\_admin\] </td><td> Provides quick access to configurations of customisable pages in Service Operations Workspace and recommends the additional setup needed to extend Service Operations Workspace capabilities. </td></tr><tr><td> Service Operations Workspace ITSM Admin Center\[sn\_sow\_itsm\_admin\] </td><td> Provides quick access to ITSM related configurations in Service Operations Workspace. </td></tr></tbody> </table>**Parent Topic:**[Service Operations Workspace for ITSM reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/sow-reference.md) **Related topics** [Additional roles for SOW admin]() [Version compatibility between Service Operations Workspace for ITSM and Service Operations Workspace ITOM]() [Service Operations Workspace for ITSM data model]() [Service Operations Workspace for ITSM glossary]()
| title | Components installed with Service Operations Workspace ITSM Applications |
| description | Several types of components are installed with the Service Operations Workspace ITSM Applications application \(sn-sow-itsm-cont\) installation, including user role, plugins, and ServiceNow Store applications. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/components-installed-with-sow.html |
| release | brazil |
| product | Service Operations Workspace |
| classification | service-operations-workspace |
| topic_type | reference |
| last_updated | 2026-09-21 |
| reading_time_minutes | 3 |
| breadcrumb | Service Operations Workspace for ITSM referenceService Operations Workspace for ITSMIT Service Management |