Migration of ITSM Agent workspace configurations to SOW for ITSM

---
title: Migration of ITSM Agent workspace configurations to SOW for ITSM
description: You can migrate several configurations and customizations related to ITSM Agent Workspace features to SOW for ITSM.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/configurations-and-customizations-from-itsm-aw-sow-itsm.html
release: brazil
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Migrate from ITSM Agent Workspace to Service Operations Workspace for ITSM, Migration from ITSM Agent Workspace to Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Migration of ITSM Agent workspace configurations to SOW for ITSM

You can migrate several configurations and customizations related to ITSM Agent Workspace features to SOW for ITSM.

-   **[Migration of UI actions and layouts from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/ui-actions-layouts-migration-itsm-aw-sow.md)**  
Migration from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying the eligible UI actions and layout records for migrations, and the migration process.
-   **[Ribbons migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/ribbons-migration-itsm-aw-sow.md)**  
Migration of the ribbons from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying ribbons records for migration, and the migration process.
-   **[Migration of view rules from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/view-rules-migration-itsm-aw-sow.md)**  
Migration of view rules from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying the view rules for migrations, and the migration process.
-   **[New record menu items migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/new-record-menu-items-migration-itsm-aw-sow.md)**  
Migration of the new record menu items from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying new record menu items for migrations, and the migration process.
-   **[Migration of highlighted fields in lists and forms from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/highlighted-fields-lists-forms-migration-itsm-aw-sow.md)**  
Migration of the highlighted fields in lists and forms from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying eligible highlighted field records for migrations, and the migration process.
-   **[List actions migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/list-actions-migration-itsm-aw-sow.md)**  
Migration of the list actions from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the tables and the migration process.
-   **[List categories and modules migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/list-categories-modules-migration-itsm-aw-sow.md)**  
Migration from ITSM Agent Workspace to Service Operations Workspace \(SOW\) for ITSM includes identifying the required tables, highlighted field records for migrations, and the migration process.
-   **[Migration of form headers from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/form-headers-migration-itsm-aw-sow.md)**  
Migration of the form headers from ITSM Agent Workspace to Service Operations Workspace \(SOW\) include identifying the required tables, eligible form header records for migrations and the migration process. Form headers provide an overview of the record.
-   **[Migration of search configurations from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/search-config-migration-itsm-aw-sow.md)**  
Migration of the search configuration from ITSM Agent Workspace to Service Operations Workspace \(SOW\) include identifying the eligible form header records and the migration process.
-   **[Migration of Agent assist from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/agent-assist-migration-itsm-aw-sow.md)**  
Migration of the Agent assist from ITSM Agent Workspace to Service Operations Workspace \(SOW\) include identifying the required tables, eligible form header records for migrations and the migrations process.
-   **[Migration of Related list declarative actions from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/related-list-declarative-actions-aw-sow.md)**  
Migration of the related list declarative actions from ITSM Agent Workspace to Service Operations Workspace that includes identifying the tables and the migration process.
-   **[Migration of field decorators from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/field-declarative-actions-aw-sow.md)**  
Migration of the field decorators actions from ITSM Agent Workspace to Service Operations Workspace that includes identifying the tables and the migration process.

**Parent Topic:**[Migrate from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/migrate-itsm-agent-workspace-to-sow.md)