Configure the change record page in SOW for ITSM

task brazil Updated Sep 10, 2026 1 min read configure-change-form-sow.md

Raw file servicenow.com

Configure the data displayed in various Change record tabs such as Overview and Details tabs.

Before you begin

Role required: workspace_admin, ui_builder_admin, or admin

Procedure

Navigate to All > Service Operations Workspace Admin Center > Overview.
On the Configurations tab, select the Change Management option.
Select Change record and then select Configure to configure any of the following tabs.
- Overview: Configure any of the following options for the Overview tab.
  - Containers: Defines how the dynamic overview page renders throughout the change lifecycle. This includes the visibility and the order of the sections in the overview page and whether to include the activity stream bar.
  - Section fields: Define the fields that are shown for each section in the change overview.
- Details: Defines the form view that lets users see all details related to the change. For information about configuring the field layout, UI elements and the visible data content using form builder, see Customize forms within a form component.

Parent Topic:Record page configurations in Service Operations Workspace for ITSM

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---
title: Configure the change record page in SOW for ITSM
description: Configure the data displayed in various Change record tabs such as Overview and Details tabs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/configure-change-form-sow.html
release: brazil
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Record page configurations in Service Operations Workspace for ITSM, Getting started with Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Configure the change record page in SOW for ITSM

Configure the data displayed in various Change record tabs such as **Overview** and **Details** tabs.

## Before you begin

Role required: workspace\_admin, ui\_builder\_admin, or admin

## Procedure

1. Navigate to **All** &gt; **Service Operations Workspace Admin Center** &gt; **Overview**.

2. On the **Configurations** tab, select the **Change Management** option.

3. Select **Change record** and then select **Configure** to configure any of the following tabs.

- Overview: Configure any of the following options for the **Overview** tab.
- Containers: Defines how the dynamic overview page renders throughout the change lifecycle. This includes the visibility and the order of the sections in the overview page and whether to include the activity stream bar.
- Section fields: Define the fields that are shown for each section in the change overview.
- Details: Defines the form view that lets users see all details related to the change.
For information about configuring the field layout, UI elements and the visible data content using form builder, see [Customize forms within a form component](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/learn-by-example-edit-form-component.md).

**Parent Topic:**[Record page configurations in Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/record-page-configurations-sow-itsm.md)