Configure IT Agent Dashboard in Service Operations Workspace for ITSM

---
title: Configure IT Agent Dashboard in Service Operations Workspace for ITSM
description: Configure the dashboard that provides performance over time metrics for both the logged-on user and their groups.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/configure-it-agent-dashboarddita.html
release: brazil
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Getting started with Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Configure IT Agent Dashboard in Service Operations Workspace for ITSM

Configure the dashboard that provides performance over time metrics for both the logged-on user and their groups.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to the Service Operations Workspace landing page and select **IT Agent Dashboard**.

2.  Duplicate the dashboard.

3.  Select **Edit** to edit the dashboard.

4.  Select **Add a tab**.

    For example, Demo tab.

5.  Navigate to the **Your tasks** tab.

6.  Select **Average Resolution time**.

7.  Duplicate the data visualization.

8.  Scroll down to the duplicated widget and select **Move to a different tab**.

9.  Select the tab that you have created, for example, the Demo tab.

10. Under the configuration side panel, select data sources.

    Th Edit data source screen is displayed where you can change the data of this widget.

11. In search sources, type problem, select problem table.

12. In filters, select the predefined filter.

    The predefined filter is PA. Source.Problems.Open.Notupdated90d.

13. Select **Apply**.

14. Update the metric to count.

15. Update Header & description to ‘Problems not updated in 90 days’.

16. Save the dashboard and share it.