Configure a provider for Notify in Service Operations Workspace

task brazil Updated Sep 10, 2026 1 min read configure-provider-notify-sow.md

Raw file servicenow.com

Configure a conference provider to be used as a choice for initiating a conference call.

Before you begin

Role required: notify_admin

Procedure

Navigate to All > Service Operations Workspace Admin Center > Configurations.
Select Notify, and then select Notify Configurations.
Select Configure against Configure your provider preferences.
Select New.

On the form, fill in the fields.

Field	Description
Name	Name of the provider you’re adding.
Order	Order in which the provider appears when multiple providers are configured.
Source table	The table to which this provider must be added.
Condition	Conditions on the source table based on which provider selectors are applied.
Active	Indicates whether the provider is active.
Catch-all	Selects this provider if no other Provider Selector matches.
Manual selection	Disables the automatic selection of this provider, for example, if in a communication plan you want to use this provider only as a forced communication channel.

Select Submit.
In the Provider Selector Choices section, select New.
Search for the conference provider or the Notify group that contains the phone numbers for initiating a conference.

For sending SMS, search for the Notify group that contains the phone numbers.
Select Submit.

Parent Topic:Configuring Notify in Service Operations Workspace

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---
title: Configure a provider for Notify in Service Operations Workspace
description: Configure a conference provider to be used as a choice for initiating a conference call.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/configure-provider-notify-sow.html
release: brazil
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring Notify in Service Operations Workspace, Configuring Service Operations Workspace for ITSM to improve your experience, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Configure a provider for Notify in Service Operations Workspace

Configure a conference provider to be used as a choice for initiating a conference call.

## Before you begin

Role required: notify\_admin

## Procedure

1. Navigate to **All** &gt; **Service Operations Workspace Admin Center** &gt; **Configurations**.

2. Select **Notify**, and then select **Notify Configurations**.

3. Select **Configure** against **Configure your provider preferences**.

4. Select **New**.

5. On the form, fill in the fields.

|Field|Description|
|-----|-----------|
|Name|Name of the provider you’re adding.|
|Order|Order in which the provider appears when multiple providers are configured.|
|Source table|The table to which this provider must be added.|
|Condition|Conditions on the source table based on which provider selectors are applied.|
|Active|Indicates whether the provider is active.|
|Catch-all|Selects this provider if no other Provider Selector matches.|
|Manual selection|Disables the automatic selection of this provider, for example, if in a communication plan you want to use this provider only as a forced communication channel.|

6. Select **Submit.**

7. In the **Provider Selector Choices** section, select **New.**

8. Search for the conference provider or the Notify group that contains the phone numbers for initiating a conference.

For sending SMS, search for the Notify group that contains the phone numbers.

9. Select **Submit.**

**Parent Topic:**[Configuring Notify in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/configure-notify-sow.md)