Configure the task record information in the MS Teams Import tab

task brazil Updated Sep 10, 2026 1 min read configure-record-details-import-chat-sow.md

Customize the task record fields displayed when you view or import a Microsoft Teams chat conversation.

Before you begin

Role required: admin

About this task

When you view or import a Microsoft Teams chat conversation for a task record, the record details are displayed in the Details section of the MS Teams Import tab. These details are configured in the Script field of an implementation corresponding to the task record in the sn_tcm_collab_hook.MSTeamsTaskInfoCardHandler extension point.

For information about collaborating on a task record using Microsoft Teams chat, see Collaborate on a task record using Microsoft Teams in Service Operations Workspace.

[Omitted image "ms-teams-chat-page.png"] Alt text: MS Teams Import tab.

Procedure

Navigate to All > System Extension Points > Scripted Extension Points.
From the Extension Points list, select sn_tcm_collab_hook.MSTeamsTaskInfoCardHandler.
From the Implementations related list, select an implementation associated with the task record and modify the Script field.
Edit the Script field.
Select Update.

Parent Topic:Configuring Service Operations Workspace for ITSM to improve your experience

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---
title: Configure the task record information in the MS Teams Import tab
description: Customize the task record fields displayed when you view or import a Microsoft Teams chat conversation.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/configure-record-details-import-chat-sow.html
release: brazil
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring Service Operations Workspace for ITSM to improve your experience, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Configure the task record information in the MS Teams Import tab

Customize the task record fields displayed when you view or import a Microsoft Teams chat conversation.

## Before you begin

Role required: admin

## About this task

When you view or import a Microsoft Teams chat conversation for a task record, the record details are displayed in the **Details** section of the **MS Teams Import** tab. These details are configured in the **Script** field of an implementation corresponding to the task record in the sn\_tcm\_collab\_hook.MSTeamsTaskInfoCardHandler extension point.

For information about collaborating on a task record using Microsoft Teams chat, see [Collaborate on a task record using Microsoft Teams in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/start-msteams-chat-sow.md).

\[Omitted image "ms-teams-chat-page.png"\] Alt text: MS Teams Import tab.

## Procedure

1.  Navigate to **All** &gt; **System Extension Points** &gt; **Scripted Extension Points**.

2.  From the Extension Points list, select **sn\_tcm\_collab\_hook.MSTeamsTaskInfoCardHandler**.

3.  From the Implementations related list, select an implementation associated with the task record and modify the **Script** field.

4.  Edit the **Script** field.

5.  Select **Update**.


**Parent Topic:**[Configuring Service Operations Workspace for ITSM to improve your experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/configuring-sow-to-improve-experience.md)