Contexts in Recommended Actions for ITSM

concept brazil Updated Sep 10, 2026 1 min read contexts-in-recommended-actions-for-itsm.md

The ITSM base system includes the following context.

Context	Description
Incident context	This will show all valid recommendations on incidents based on the active recommendations in the Service Operations Workspace.
Incident task	This will allow you to search for AI powered recommendations for incident tasks in Service Operations Workspace.
Problem	This will allow you to search for AI powered recommendations for problems in Service Operations Workspace.
Problem task	This will allow you to search for AI powered recommendations for problem tasks in Service Operations Workspace.
Change request	This will allow you to search for AI powered recommendations for change requests in Service Operations Workspace.
Change task	This will allow you to search for AI powered recommendations for change tasks in Service Operations Workspace.
Interaction	This will allow you to search for AI powered recommendations for interactions in Service Operations Workspace.
Request	This will allow you to search for AI powered recommendations for requests in Service Operations Workspace.

**Parent Topic:**[Recommended Actions for ITSM reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/recommended-actions-for-itsm-reference.md)

94 lines · 2.3 KB Wrap lines

---
title: Contexts in Recommended Actions for ITSM
description: The ITSM base system includes the following context.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/contexts-in-recommended-actions-for-itsm.html
release: brazil
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Recommended Actions for ITSM reference, Recommended Actions for ITSM in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Contexts in Recommended Actions for ITSM

The ITSM base system includes the following context.

<table id="table_ics_vsk_xsb"><thead><tr><th>

Context

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Incident context

</td><td>

This will show all valid recommendations on incidents based on the active recommendations in the Service Operations Workspace.

</td></tr><tr><td>

Incident task

</td><td>

This will allow you to search for AI powered recommendations for incident tasks in Service Operations Workspace.

</td></tr><tr><td>

Problem

</td><td>

This will allow you to search for AI powered recommendations for problems in Service Operations Workspace.

</td></tr><tr><td>

Problem task

</td><td>

This will allow you to search for AI powered recommendations for problem tasks in Service Operations Workspace.

</td></tr><tr><td>

Change request

</td><td>

This will allow you to search for AI powered recommendations for change requests in Service Operations Workspace.

</td></tr><tr><td>

Change task

</td><td>

This will allow you to search for AI powered recommendations for change tasks in Service Operations Workspace.

</td></tr><tr><td>

Interaction

</td><td>

This will allow you to search for AI powered recommendations for interactions in Service Operations Workspace.

</td></tr><tr><td>

Request

</td><td>

This will allow you to search for AI powered recommendations for requests in Service Operations Workspace.

</td></tr></tbody>
</table>**Parent Topic:**[Recommended Actions for ITSM reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/recommended-actions-for-itsm-reference.md)