Create an appointment through incident
task brazil Updated Sep 10, 2026 1 min read create-walkup-appointment-incident-sow.md
Schedule an appointment on behalf of a requester through an incident record.
Before you begin
Role required: itil or admin
Procedure
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From the navigation list, select List.
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Under Incidents, select Open or Assigned to me.
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Select the incident for which you want to schedule an appointment.
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Select the More actions icon.
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From the drop-down list, select the option Book Walk-up Appointment.
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In the Walk-up Appointment Booking window, enter the required details to book an appointment on behalf of the requester.
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Select Submit.
Result
- A walk-up appointment record is created.
- The Walk-up Appointment option appears under the Related records tab for that incident. You can see all the Walk-up appointments related to the incident.
- The requester is notified of the appointment. The requester can also see the appointment created on the home page under the My active items widget.
Parent Topic:Walk-up Experience management in Service Operations Workspace
48 lines · 1.8 KB
--- title: Create an appointment through incident description: Schedule an appointment on behalf of a requester through an incident record. locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/create-walkup-appointment-incident-sow.html release: brazil product: Service Operations Workspace classification: service-operations-workspace topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Walk-up Experience management in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management] --- # Create an appointment through incident Schedule an appointment on behalf of a requester through an incident record. ## Before you begin Role required: itil or admin ## Procedure 1. From the navigation list, select **List**. 2. Under **Incidents**, select **Open** or **Assigned to me**. 3. Select the incident for which you want to schedule an appointment. 4. Select the More actions icon. 5. From the drop-down list, select the option **Book Walk-up Appointment**. 6. In the Walk-up Appointment Booking window, enter the required details to book an appointment on behalf of the requester. 7. Select **Submit**. ## Result - A walk-up appointment record is created. - The **Walk-up Appointment** option appears under the **Related records** tab for that incident. You can see all the Walk-up appointments related to the incident. - The requester is notified of the appointment. The requester can also see the appointment created on the home page under the My active items widget. **Parent Topic:**[Walk-up Experience management in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/walkup-sow.md)
| title | Create an appointment through incident |
| description | Schedule an appointment on behalf of a requester through an incident record. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/create-walkup-appointment-incident-sow.html |
| release | brazil |
| product | Service Operations Workspace |
| classification | service-operations-workspace |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Walk-up Experience management in Service Operations WorkspaceManaging IT services in your organizationService Operations Workspace for ITSMIT Service Management |