Create escalation trigger rules and policy from team record

---
title: Create escalation trigger rules and policy from team record
description: Create an escalation policy and trigger rules from a team record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/edit-escalation-trigger-rules-and-policy-from-team-record.html
release: brazil
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure escalation triggers and policies, Configuring On-Call Scheduling in Service Operations Workspace, On-Call Scheduling in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Create escalation trigger rules and policy from team record

Create an escalation policy and trigger rules from a team record.

## Before you begin

Get an overview of how to create escalation trigger rules and policy from a team record in this video.

Role required: rota\_manager, rota\_admin

## Procedure

1.  Navigate to **Workspaces** > **Service Operation Workspace**.

2.  Select the **Schedule** icon.

3.  On the **Schedules** page, select and hold \(or right-click\) the shift span and select \[Omitted image "edit-icon.png"\] Alt text: Edit icon icon.


**Parent Topic:**[Configure escalation triggers and policies](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/work-on-escalation-trigger-rules-and-policies-in-sow.md)