Field level recommendations in Recommended Actions for ITSM

concept brazil Updated Sep 10, 2026 1 min read field-level-recommendations-in-recommended-actions-for-itsm.md

ITSM base system includes the following field level recommendations for incidents.

Recommendation	Description
Service (Classification)	Returns Predictive Intelligence based field recommendations. This will give field predictions in the Service field of the current incident.
Assignment group (Classification)	Returns Predictive Intelligence based field predictions in the Assignment Group field of the current incident.
Configuration item (Classification)	Returns Predictive Intelligence based field predictions in the Configuration item field of the current incident.
Incident Fields value prediction (TI)	Returns Task Intelligence for ITSM based field predictions in the Service Assignment Group, Configuration item fields of the current incident.

Parent Topic:Recommended Actions for ITSM reference

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---
title: Field level recommendations in Recommended Actions for ITSM
description: ITSM base system includes the following field level recommendations for incidents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/field-level-recommendations-in-recommended-actions-for-itsm.html
release: brazil
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Recommended Actions for ITSM reference, Recommended Actions for ITSM in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Field level recommendations in Recommended Actions for ITSM

ITSM base system includes the following field level recommendations for incidents.

|Recommendation|Description|
|--------------|-----------|
|Service \(Classification\)|Returns Predictive Intelligence based field recommendations. This will give field predictions in the Service field of the current incident.|
|Assignment group \(Classification\)|Returns Predictive Intelligence based field predictions in the Assignment Group field of the current incident.|
|Configuration item \(Classification\)|Returns Predictive Intelligence based field predictions in the Configuration item field of the current incident.|
|Incident Fields value prediction \(TI\)|Returns Task Intelligence for ITSM based field predictions in the Service Assignment Group, Configuration item fields of the current incident.|

**Parent Topic:**[Recommended Actions for ITSM reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/recommended-actions-for-itsm-reference.md)