Service Operations Workspace - Scheduling

concept brazil Updated Sep 10, 2026 1 min read itsm-sow-workspace-scheduling.md

Use Service Operations Workspace to manage your schedule.

As an agent, you can use the Service Operations Workspace dashboard to see events such as training and time off that are related to the agent's shifts, or how many work shifts you have on the current day and the day after the current day.

Note: If you have an upcoming PTO on the day after the current day, in the Upcoming section, the Today list displays that you have an upcoming PTO the next day. If you are on PTO the current day, this list does not display that you have a PTO.

Manage your schedule using the Service Operations Workspace
Look up your schedule, create an event of custom event type, request time off for an on-call or work shift, or swap your shift with your peers using the calendar in Service Operations Workspace.
Approve or reject a shift-swap in Service Operations Workspace
Approve a shift swap that your peer requested if you're available to work during that time period, or reject it if you're unable to work then.
Request time off using ITSM Virtual Agent
Automate your request for time off using the ITSM Virtual Agent. Type keywords into the chatbot to create and submit your request, which then gets automatically routed to your manager for approval. You can also use Natural Language Understanding to make your time-off request.
Clock in and clock out of your work shift in Service Operations Workspace
Clock in and clock out your work shifts using Service Operations Workspace. You can track details, such as time attendance and time worked summary to see how closely you adhere to your schedules.
Sign up for your preferred shifts
Specify one or more shifts in a schedule plan for which you would prefer to sign up.

Parent Topic:Workforce Optimization for ITSM in the Service Operations Workspace

36 lines · 3.6 KB Wrap lines

---
title: Service Operations Workspace - Scheduling
description: Use Service Operations Workspace to manage your schedule.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/itsm-sow-workspace-scheduling.html
release: brazil
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Workforce Optimization for ITSM in the Service Operations Workspace, Optimizing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Service Operations Workspace - Scheduling

Use Service Operations Workspace to manage your schedule.

As an agent, you can use the [Service Operations Workspace dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/sow-ui-landing-page.md) to see events such as training and time off that are related to the agent's shifts, or how many work shifts you have on the current day and the day after the current day.

**Note:** If you have an upcoming PTO on the day after the current day, in the **Upcoming** section, the **Today** list displays that you have an upcoming PTO the next day. If you are on PTO the current day, this list does not display that you have a PTO.

-   **[Manage your schedule using the Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/manage-schedule-sow.md)**  
Look up your schedule, create an event of custom event type, request time off for an on-call or work shift, or swap your shift with your peers using the calendar in Service Operations Workspace.
-   **[Approve or reject a shift-swap in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/approve-reject-shift-swaps-sow.md)**  
Approve a shift swap that your peer requested if you're available to work during that time period, or reject it if you're unable to work then.
-   **[Request time off using ITSM Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/va-timeoff-agent-wfo-itsm-sow.md)**  
Automate your request for time off using the ITSM Virtual Agent. Type keywords into the chatbot to create and submit your request, which then gets automatically routed to your manager for approval. You can also use Natural Language Understanding to make your time-off request.
-   **[Clock in and clock out of your work shift in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/clockin-clock-out-shift-sow-wfo-itsm.md)**  
Clock in and clock out your work shifts using Service Operations Workspace. You can track details, such as time attendance and time worked summary to see how closely you adhere to your schedules.
-   **[Sign up for your preferred shifts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/sign-up-preferred-shifts-wfo-itsm.md)**  
Specify one or more shifts in a schedule plan for which you would prefer to sign up.

**Parent Topic:**[Workforce Optimization for ITSM in the Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/wfo-itsm-service-operations-workspace.md)