Redirect agents of a specific group to Service Operations Workspace

task brazil Updated Sep 10, 2026 1 min read redirect-specific-agent-group-sow.md

Enable only agents of specific user groups to be automatically redirected to Service Operations Workspace after logging in to the ServiceNow instance.

Before you begin

Role required: admin

About this task

Only the agents who are part of specified user groups are redirected to Service Operations Workspace. All other agents are redirected either to the agent-configured landing page or ServiceNow AI Platform landing page.

Procedure

From the All menu, navigate to user_criteria.list.
Select the ITIL non-admin user criteria record.
For the Groups field, select the required user groups whose agents must access Service Operations Workspace.
Select Update.
Ensure that the itil role is assigned to each agent.
1. Navigate to All > User Administration > Users and then open the user record for the agent.
2. In the Roles list, ensure that the itil role is added and active.
3. If the itil role isn't already added to the user record, add the itil role by following these steps.
  1. In the Roles list, select Edit.
  2. On the Edit Members form, add the itil role from the Collection list to the Roles List list.
  3. Select Save.

Parent Topic:Landing page redirection in Service Operations Workspace for ITSM

51 lines · 2.4 KB Wrap lines

---
title: Redirect agents of a specific group to Service Operations Workspace
description: Enable only agents of specific user groups to be automatically redirected to Service Operations Workspace after logging in to the ServiceNow instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/redirect-specific-agent-group-sow.html
release: brazil
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Landing page redirection in Service Operations Workspace for ITSM, Getting started with Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management]
---

# Redirect agents of a specific group to Service Operations Workspace

Enable only agents of specific user groups to be automatically redirected to Service Operations Workspace after logging in to the ServiceNow instance.

## Before you begin

Role required: admin

## About this task

## Procedure

1. From the **All** menu, navigate to **user\_criteria.list**.

2. Select the **ITIL non-admin** user criteria record.

3. For the **Groups** field, select the required user groups whose agents must access Service Operations Workspace.

4. Select **Update**.

5. Ensure that the itil role is assigned to each agent.

1. Navigate to **All** &gt; **User Administration** &gt; **Users** and then open the user record for the agent.

2. In the **Roles** list, ensure that the **itil** role is added and active.

3. If the itil role isn't already added to the user record, add the itil role by following these steps.

1. In the **Roles** list, select **Edit**.
2. On the **Edit Members** form, add the itil role from the **Collection** list to the **Roles List** list.
3. Select **Save**.

**Parent Topic:**[Landing page redirection in Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/landing-page-redirection-sow-itsm.md)