Setting up Investigation Framework in Service Operations Workspace
concept brazil Updated Sep 10, 2026 1 min read set-up-investigate.md
Set up the Investigation Framework in Service Operations Workspace to display CI metrics on the Investigation tab of the incident records.
- Setting up Investigation Framework using Agent Client Collector for Investigation
Set up the Investigation Framework in Service Operations Workspace using the Agent Client Collector for Investigation adapter to display CI metrics on the Investigation tab of the incident records. - Setting up Investigation Framework using Microsoft Endpoint Configuration Manager for Investigation
Set up the Investigation Framework in Service Operations Workspace using Microsoft Endpoint Configuration Manager for Investigation to display CI metrics on the Investigation tab of the incident records. - Configure a metric definition
Configure a metric definition to create or modify the existing base system CI metrics displayed on the Investigation tab. - Configure CI actions
Configure the CI Action Framework to add a new CI action or modify an existing one. - Configure the Remedial Actions Framework
Configure the Remedial Actions Framework to add a new remedial action or modify an existing one.
Parent Topic:Setting up integrations in Service Operations Workspace for ITSM
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--- title: Setting up Investigation Framework in Service Operations Workspace description: Set up the Investigation Framework in Service Operations Workspace to display CI metrics on the Investigation tab of the incident records. locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/set-up-investigate.html release: brazil product: Service Operations Workspace classification: service-operations-workspace topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Setting up integrations in Service Operations Workspace for ITSM, Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management] --- # Setting up Investigation Framework in Service Operations Workspace Set up the Investigation Framework in Service Operations Workspace to display CI metrics on the **Investigation** tab of the incident records. - **[Setting up Investigation Framework using Agent Client Collector for Investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/set-up-investigate-fw-using-acc.md)** Set up the Investigation Framework in Service Operations Workspace using the Agent Client Collector for Investigation adapter to display CI metrics on the **Investigation** tab of the incident records. - **[Setting up Investigation Framework using Microsoft Endpoint Configuration Manager for Investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/set-up-investigate-fw-mecm.md)** Set up the Investigation Framework in Service Operations Workspace using Microsoft Endpoint Configuration Manager for Investigation to display CI metrics on the **Investigation** tab of the incident records. - **[Configure a metric definition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/add-edit-metric-definition.md)** Configure a metric definition to create or modify the existing base system CI metrics displayed on the Investigation tab. - **[Configure CI actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/config-ci-action-fw.md)** Configure the CI Action Framework to add a new CI action or modify an existing one. - **[Configure the Remedial Actions Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/config-remedial-action-fw.md)** Configure the Remedial Actions Framework to add a new remedial action or modify an existing one. **Parent Topic:**[Setting up integrations in Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/setting-up-sow-itsm.md)
| title | Setting up Investigation Framework in Service Operations Workspace |
| description | Set up the Investigation Framework in Service Operations Workspace to display CI metrics on the Investigation tab of the incident records. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/set-up-investigate.html |
| release | brazil |
| product | Service Operations Workspace |
| classification | service-operations-workspace |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Setting up integrations in Service Operations Workspace for ITSMConfiguring Service Operations Workspace for ITSMService Operations Workspace for ITSMIT Service Management |