Conference calls with Twilio in Service Operations Workspace

---
title: Conference calls with Twilio in Service Operations Workspace
description: Use Twilio to schedule conference calls with stakeholders to resolve incidents in Service Operations Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/telephony-sow.html
release: brazil
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Notify in Service Operations Workspace, Collaboration in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Conference calls with Twilio in Service Operations Workspace

Use Twilio to schedule conference calls with stakeholders to resolve incidents in Service Operations Workspace.

Ensure that Twilio is configured to make conference calls from Service Operations Workspace. To configure Twilio, see [Configure Notify with Twilio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/t_ConfigureNotifyWithTwilio.md).

-   **[Start and end a conference call from Twilio in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/start-conference-call-telephony.md)**  
Start a conference call using Twilio to collaborate with others to work toward the resolution of an incident. End the call when the discussion is over.
-   **[Join or leave a conference call from Twilio in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/join-conference-call-telephony.md)**  
Join an existing Twilio conference call to participate in a discussion to resolve an incident. You can leave the call without affecting other participants.
-   **[Administer an existing Twilio call in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/add-participants-conference-call-telephony.md)**  
Add or mute participants in a Twilio conference call.
-   **[Reinitiate a conference call from Twilio in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/reinitiate-conference-call-telephony.md)**  
Reinitiate a Twilio conference call that was ended to discuss about the resolution of an incident.
-   **[View a conference call recording from Twilio in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/view-call-recording-twilio-sow.md)**  
View details for a recorded conference call in Service Operations Workspace by accessing the associated conference record as a reference.

**Parent Topic:**[Notify in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/notify-sow.md)