Subscribe users to a service offering in Service Portfolio Management

task brazil Updated Sep 10, 2026 1 min read SPM2-subscribe-to-service-offering.md

Subscribe users to a service offering so they can order it from the catalog. You can also subscribe offerings for companies, locations, groups, and departments.

Before you begin

Role required: com.snc.service_portfolio

Role required: service_editor

About this task

Subscribers define who a service offering is for. Subscribe users to service offerings so they can view and request catalog items related to the service offering. For example, if a service is for video teleconferencing, it might have two offerings — one for a personal communications platform and one for a webinar. To select either option, users must order the option from the catalog. To order, they must be added as a subscriber to that service offering.

The base system counts the number of subscribers per offering and per service. It also enables you to send customer satisfaction (CSAT) surveys to subscribers to gain feedback about the service offering. You can choose the cadence for how often to send the surveys per interval.

Procedure

Navigate to All > Service Portfolio Management > Service Offerings.
Select a service offering that you want to add subscribers.
Select the Subscribed by User related list (tab), and then select Edit.

Alternatively, you can select one of the other related lists (tabs) to subscribe groups, locations, departments, or companies.
Select the subscriber name from the Collection and move it to the Subscribed by User List.
Select Save.

Parent Topic:Service offerings in Service Portfolio Management

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---
title: Subscribe users to a service offering in Service Portfolio Management
description: Subscribe users to a service offering so they can order it from the catalog. You can also subscribe offerings for companies, locations, groups, and departments.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/service-portfolio-management/SPM2-subscribe-to-service-offering.html
release: brazil
product: Service Portfolio Management
classification: service-portfolio-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Service offerings in Service Portfolio Management, Use, Service Portfolio Management, IT Service Management]
---

# Subscribe users to a service offering in Service Portfolio Management

Subscribe users to a service offering so they can order it from the catalog. You can also subscribe offerings for companies, locations, groups, and departments.

## Before you begin

Role required: com.snc.service\_portfolio

Role required: service\_editor

## About this task

The base system counts the number of subscribers per offering and per service. It also enables you to send customer satisfaction \(CSAT\) surveys to subscribers to gain feedback about the service offering. You can choose the cadence for how often to send the surveys per interval.

## Procedure

1. Navigate to **All** &gt; **Service Portfolio Management** &gt; **Service Offerings**.

2. Select a service offering that you want to add subscribers.

3. Select the Subscribed by User related list \(tab\), and then select **Edit**.

Alternatively, you can select one of the other related lists \(tabs\) to subscribe groups, locations, departments, or companies.

4. Select the subscriber name from the **Collection** and move it to the **Subscribed by User List**.

5. Select **Save**.

**Parent Topic:**[Service offerings in Service Portfolio Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-portfolio-management/SPM2-service-offerings.md)