Deploy the similarity model

task brazil Updated Sep 10, 2026 1 min read deploy-the-similarity-model.md

Deploy the Similar incidents model to predict the similar records for the incidents. 

Before you begin

You must access the model and set the preferences for your model. For more information on setting model preferences, see Assess the similarity model.

Role required: sn_ti_admin.tia_admin or admin 

Procedure

Review your choices from the previous pages and information about how the model was trained.

[Omitted image "TI_deploy_similarity_model_page.png"] Alt text: UI of the page to review the model's information. It shows "How this model was trained" and "What your model will do."
Select Deploy to deploy the model.

Result

A pop-up appears confirming that your model was deployed.

[Omitted image "TI_model_deployed_pop-up.png"] Alt text: Model deployed confirmation pop-up.

What to do next

After you deploy the model, view its predictions and performance in the following places:

To monitor prediction accuracy and model performance over time, navigate to All > Task Intelligence for ITSM > Monitoring. For more information, see Monitoring and Analytics for Task Intelligence for ITSM.
To surface similar records to agents, open an incident in Service Operations Workspace. Recommendations appear in the side panel when the configured recommendation uses the model.

Parent Topic:Set up similar records prediction model

Keywords similarity modeldeploy modelsimilar incidentsTask Intelligence for ITSMincident predictionmodel deploymentsimilar recordsprediction behaviormodel performancerecommendation

51 lines · 2.7 KB Wrap lines

---
title: Deploy the similarity model
description: Deploy the Similar incidents model to predict the similar records for the incidents. 
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/task-intelligence-for-itsm/deploy-the-similarity-model.html
release: brazil
product: Task Intelligence for ITSM
classification: task-intelligence-for-itsm
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [similarity model, deploy model, similar incidents, Task Intelligence for ITSM, incident prediction, model deployment, similar records, prediction behavior, model performance, recommendation]
audience: administrator
breadcrumb: [Set up, Create a similar records prediction model, Manage, Task Intelligence for ITSM, IT Service Management]
---

# Deploy the similarity model

Deploy the Similar incidents model to predict the similar records for the incidents. 

## Before you begin

You must access the model and set the preferences for your model. For more information on setting model preferences, see [Assess the similarity model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/task-intelligence-for-itsm/assess-the-similarity-model.md).

Role required: sn\_ti\_admin.tia\_admin or admin 

## Procedure

1.  Review your choices from the previous pages and information about how the model was trained.

    \[Omitted image "TI\_deploy\_similarity\_model\_page.png"\] Alt text: UI of the page to review the model's information. It shows "How this model was trained" and "What your model will do."

2.  Select **Deploy** to deploy the model.


## Result

A pop-up appears confirming that your model was deployed.

\[Omitted image "TI\_model\_deployed\_pop-up.png"\] Alt text: Model deployed confirmation pop-up.

## What to do next

After you deploy the model, view its predictions and performance in the following places:

-   To monitor prediction accuracy and model performance over time, navigate to **All** &gt; **Task Intelligence for ITSM** &gt; **Monitoring**. For more information, see [Monitoring and Analytics for Task Intelligence for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/task-intelligence-for-itsm/task-intel-monitor-analystics.md).
-   To surface similar records to agents, open an incident in Service Operations Workspace. Recommendations appear in the side panel when the configured recommendation uses the model.

**Parent Topic:**[Set up similar records prediction model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/task-intelligence-for-itsm/set-up-similar-records-prediction-model.md)