Add the Outage UI action to another task form

task brazil Updated Sep 10, 2026 1 min read t_AddTheUIActionToAnotherTaskForm.md
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By default, the Create Outage UI action is available on the incident and problem forms, and can be added to other task forms. For new instances from Jakarta only, this feature is also available on the change request form.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > System Definition > UI Actions.

  2. Select the UI Action Create Outage on the Task [task] table.

    By default, the condition is:

    current.getRecordClassName() == 'incident' || current.getRecordClassName() == 'problem'

  3. Modify the Conditions field as described in the following examples.

To add this UI action to the Ticket [ticket] table

current.getRecordClassName() == 'incident' || current.getRecordClassName() == 'problem' || current.getRecordClassName() == 'ticket'

To use the UI action on only the Problem [problem] table

current.getRecordClassName() == 'problem'

4. Click **Update**.

Parent Topic:Task Outage

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