Configure variable time slots for appointment booking

task brazil Updated Sep 10, 2026 2 min read config-variable-time-slots.md

Configure variable time slots for appointment booking in a walk-up location by defining rules and configurations.

Before you begin

Role required: appointment_booking_admin or admin

About this task

To use the appointment booking feature, administrators must create a configuration for each service or queue location that is available to walk-up customers. Service configurations are created within the Walk-up Experience application configuration, as part of the Appointment Booking application.

Procedure

Navigate to All > Walk-up Experience > Administration > Appointment Configurations.
Create or modify Appointment Booking Configuration.
- To create a new configuration for appointment booking, select New.
- To modify an existing configuration, select the configuration from the list. Note: For more information on creating or modifying appointment booking configuration for Walk-up Experience and field-related information, see Create or modify a Walk-up Experience appointment booking service configuration.
Select the Enable advanced configurations check box.

The Advance Configurations and Service Configuration Rules tabs appear in the related list of the Appointment Booking Service Configuration form.
Click the Service Configuration Rules tab, and create or modify an existing rule.
- To create a new rule, click New.
- To modify an existing rule, select the configuration from the list.
On the Service Configuration Rule form, fill in the fields and click Submit.

For more information on the fields, see Create appointment booking service configuration rules.

Note: The Task Table and Task Conditions fields are not applicable for Walk-up Experience.
Click the Advance Configurations tab, and create or modify a configuration.
- To create a new configuration, click New.
- To modify an existing configuration, select the configuration from the list.
On the Advance Configurations form, fill in the fields and click Submit.

For more information on the fields, see Create appointment booking advanced configuration.
Click Submit.

What to do next

Parent Topic:Configure Variable time slots for appointment booking

68 lines · 4.0 KB Wrap lines

---
title: Configure variable time slots for appointment booking
description: Configure variable time slots for appointment booking in a walk-up location by defining rules and configurations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/walk-up-experience/config-variable-time-slots.html
release: brazil
product: Walk-Up Experience
classification: walk-up-experience
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Configure Variable time slots for appointment booking, Walk-up Experience appointment booking administration, Book Walk-up Experience appointments, Configure, Walk-up Experience, IT Service Management]
---

# Configure variable time slots for appointment booking

Configure variable time slots for appointment booking in a walk-up location by defining rules and configurations.

## Before you begin

Role required: appointment\_booking\_admin or admin

## About this task

## Procedure

1. Navigate to **All** &gt; **Walk-up Experience** &gt; **Administration** &gt; **Appointment Configurations**.

2. Create or modify Appointment Booking Configuration.

- To create a new configuration for appointment booking, select **New**.
- To modify an existing configuration, select the configuration from the list.
**Note:** For more information on creating or modifying appointment booking configuration for Walk-up Experience and field-related information, see [Create or modify a Walk-up Experience appointment booking service configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/walk-up-experience/configure-walkup-appointments.md).

3. Select the **Enable advanced configurations** check box.

The **Advance Configurations** and **Service Configuration Rules** tabs appear in the related list of the Appointment Booking Service Configuration form.

4. Click the **Service Configuration Rules** tab, and create or modify an existing rule.

- To create a new rule, click **New**.
- To modify an existing rule, select the configuration from the list.
5. On the Service Configuration Rule form, fill in the fields and click **Submit**.

For more information on the fields, see [Create appointment booking service configuration rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/create-appt-booking-service-config-rules.md).

**Note:** The **Task Table** and **Task Conditions** fields are not applicable for Walk-up Experience.

6. Click the **Advance Configurations** tab, and create or modify a configuration.

- To create a new configuration, click **New**.
- To modify an existing configuration, select the configuration from the list.
7. On the **Advance Configurations** form, fill in the fields and click **Submit**.

For more information on the fields, see [Create appointment booking advanced configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/appintment-booking-day-level-config.md).

8. Click **Submit**.

## What to do next

You must map the defined advance configurations with the defined service configuration rule for a location. Use the Reasons for Visit related list on the Walk-up Location Queue form. For more information, see [Create or modify Walk-up Experience locations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/walk-up-experience/configure-walkup-location.md).

**Parent Topic:**[Configure Variable time slots for appointment booking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/walk-up-experience/variable-time-slots.md)