Enable Walk-up Experience appointment booking

task brazil Updated Sep 10, 2026 1 min read enable-walkup-appointment-booking.md

Enable or disable the appointment booking feature for Walk-up Experience as well as for the individual walk-up service locations available to requesters.

Before you begin

Role required: sn_walkup.walkup_admin or admin

About this task

The Appointment Booking plugin (com.snc.appointment_booking) must be activated to use the application.

When appointment booking is enabled, the Schedule an appointment tab appears on the online check-in page. The requesters can choose a reason for the appointment and select a date a time from current available appointments.

Procedure

Navigate to All > Appointment Booking > Appointment Booking Configuration.
Select Walk-up Experience.

The Walk-up Experience configuration is provided with the base system Appointment Booking feature.
Click Active to enable appointment booking for the Walk-up Experience application.
In the Appointment Booking Service Configuration related list, select the name of a service.

For Walk-up Experience, a service is defined by the physical location of a walk-up queue. Every walk-up queue associated with your application is a service that needs to be configured for appointment booking.

The Appointment Booking Service Configuration form for the selected service opens.
Select Active to set the field to true.
Select Update.

Parent Topic:Walk-up Experience appointment booking administration

52 lines · 2.3 KB Wrap lines

---
title: Enable Walk-up Experience appointment booking
description: Enable or disable the appointment booking feature for Walk-up Experience as well as for the individual walk-up service locations available to requesters.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/walk-up-experience/enable-walkup-appointment-booking.html
release: brazil
product: Walk-Up Experience
classification: walk-up-experience
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Walk-up Experience appointment booking administration, Book Walk-up Experience appointments, Configure, Walk-up Experience, IT Service Management]
---

# Enable Walk-up Experience appointment booking

Enable or disable the appointment booking feature for Walk-up Experience as well as for the individual walk-up service locations available to requesters.

## Before you begin

Role required: sn\_walkup.walkup\_admin or admin

## About this task

The Appointment Booking plugin \(com.snc.appointment\_booking\) must be activated to use the application.

When appointment booking is enabled, the **Schedule an appointment** tab appears on the online check-in page. The requesters can choose a reason for the appointment and select a date a time from current available appointments.

## Procedure

1. Navigate to **All** &gt; **Appointment Booking** &gt; **Appointment Booking Configuration**.

2. Select **Walk-up Experience**.

The **Walk-up Experience** configuration is provided with the base system **Appointment Booking** feature.

3. Click **Active** to enable appointment booking for the Walk-up Experience application.

4. In the Appointment Booking Service Configuration related list, select the name of a service.

For Walk-up Experience, a service is defined by the physical location of a walk-up queue. Every walk-up queue associated with your application is a service that needs to be configured for appointment booking.

The Appointment Booking Service Configuration form for the selected service opens.

5. Select **Active** to set the field to true.

6. Select **Update**.

**Parent Topic:**[Walk-up Experience appointment booking administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/walk-up-experience/walkup-appointment-administration.md)