Walk-up Experience portal security and access
Security is built into the application to prevent end-user facing devices at the Walk-up Experience on-site portal from offering elevated role privileges to users. The Walk-up Experience on-site portal is accessed by an account containing only the sn_walkup.walkup_login role.
Understanding Walk-up Experience portal security
Activate the Explicit Role (com.glide.explicit_roles) plugin to assign users security roles, either snc_internal or snc_external. This plugin was introduced in the ServiceNow AI Platform Paris release. With the Quebec release, for new installations, Walk-up Experience added a dependency on this plugin to explicitly set the Walk-up Experience user as an external user.
When upgrading Walk-up Experience installations prior to Rome, the Walk-up Experience user is assigned snc_internal instead of snc_external. This is because the Explicit Role plugin assigns all users, including Walk-up Experience users, to snc_internal. Walk-up Experience cannot remove snc_internal during upgrade. For new installations of Walk-up Experience, this process works automatically.
Note: Refer to Explicit roles plugin for details about the plugin and Explicit Roles for more information about this upgrade process.
Access to Walk-up Experience
Agents opening up the on-site Walk-up location for business, or joining the support team during operation hours, access the user record account with sn_walkup.walkup_login role to log into the Walk-up Experience portal. Internal and external users can access the on-site Walk-up Experience portal via a check-in device, typically a tablet, to enter a queue. Internal, authenticated users can also access an online queue check-in via desktop or mobile device.
Important information for upgrading Walk-up Experience to Brazil
The Explicit Role (com.glide.explicit_roles) plugin was introduced in the ServiceNow AI Platform Paris release. When installed, users are assigned security roles, either snc_internal or snc_external. With the Brazil, release Walk-up Experience has added a dependency on this plugin to explicitly set the Walk-up Experience user as an external user.
When upgrading Walk-up Experience to Brazil, the Walk-up Experience user is assigned snc_internal instead of snc_external. This is because the Explicit Role plugin assigns all users, including the Walk-up Experience user, to snc_internal. Walk-up Experience cannot remove snc_internal during upgrade. For new installs of Walk-up Experience, this process works without issue because the Explicit Role plugin installs first, assigns all users to snc_internal, then the Walk-up Experience user account is created with the snc_external role already assigned.
Note: Refer to Explicit roles plugin for complete details about the plugin and ServiceNow AI Platform explicit roles.
After upgrading to Brazil, you need to remove the snc_internal role from the Walk-up Experience user account, or any users created to log into the Walk-up Experience kiosk. Then you need to add the snc_external role to the users. This process is not necessary for upgrades after Brazil.
Note: Refer to Explicit Roles for complete details about this process.
Parent Topic:Configuring Walk-up Experience
--- title: Walk-up Experience portal security and access description: Security is built into the application to prevent end-user facing devices at the Walk-up Experience on-site portal from offering elevated role privileges to users. The Walk-up Experience on-site portal is accessed by an account containing only the sn\_walkup.walkup\_login role. locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-service-management/walk-up-experience/walkup-exper-security-portal-acess.html release: brazil product: Walk-Up Experience classification: walk-up-experience topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Configure, Walk-up Experience, IT Service Management] --- # Walk-up Experience portal security and access Security is built into the application to prevent end-user facing devices at the Walk-up Experience on-site portal from offering elevated role privileges to users. The Walk-up Experience on-site portal is accessed by an account containing only the sn\_walkup.walkup\_login role. ## Understanding Walk-up Experience portal security Activate the Explicit Role \(com.glide.explicit\_roles\) plugin to assign users security roles, either snc\_internal or snc\_external. This plugin was introduced in the ServiceNow AI Platform Paris release. With the Quebec release, for new installations, Walk-up Experience added a dependency on this plugin to explicitly set the Walk-up Experience user as an external user. When upgrading Walk-up Experience installations prior to Rome, the Walk-up Experience user is assigned snc\_internal instead of snc\_external. This is because the Explicit Role plugin assigns all users, including Walk-up Experience users, to snc\_internal. Walk-up Experience cannot remove snc\_internal during upgrade. For new installations of Walk-up Experience, this process works automatically. **Note:** Refer to [Explicit roles plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/source-to-pay-operations/explicit-roles-plugin.md) for details about the plugin and [Explicit Roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-security/explicit-roles.md) for more information about this upgrade process. ## Access to Walk-up Experience Agents opening up the on-site Walk-up location for business, or joining the support team during operation hours, access the user record account with sn\_walkup.walkup\_login role to log into the Walk-up Experience portal. Internal and external users can access the on-site Walk-up Experience portal via a check-in device, typically a tablet, to enter a queue. Internal, authenticated users can also access an online queue check-in via desktop or mobile device. ## Important information for upgrading Walk-up Experience to Brazil The Explicit Role \(com.glide.explicit\_roles\) plugin was introduced in the ServiceNow AI Platform Paris release. When installed, users are assigned security roles, either snc\_internal or snc\_external. With the Brazil, release Walk-up Experience has added a dependency on this plugin to explicitly set the Walk-up Experience user as an external user. When upgrading Walk-up Experience to Brazil, the Walk-up Experience user is assigned snc\_internal instead of snc\_external. This is because the Explicit Role plugin assigns all users, including the Walk-up Experience user, to snc\_internal. Walk-up Experience cannot remove snc\_internal during upgrade. For new installs of Walk-up Experience, this process works without issue because the Explicit Role plugin installs first, assigns all users to snc\_internal, then the Walk-up Experience user account is created with the snc\_external role already assigned. **Note:** Refer to [Explicit roles plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/source-to-pay-operations/explicit-roles-plugin.md) for complete details about the plugin and ServiceNow AI Platform explicit roles. After upgrading to Brazil, you need to remove the snc\_internal role from the Walk-up Experience user account, or any users created to log into the Walk-up Experience kiosk. Then you need to add the snc\_external role to the users. This process is not necessary for upgrades after Brazil. **Note:** Refer to [Explicit Roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-security/explicit-roles.md) for complete details about this process. **Parent Topic:**[Configuring Walk-up Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/walk-up-experience/walkup-experience-configuration.md)
| title | Walk-up Experience portal security and access |
| description | Security is built into the application to prevent end-user facing devices at the Walk-up Experience on-site portal from offering elevated role privileges to users. The Walk-up Experience on-site portal is accessed by an account containing only the sn\_walkup.walkup\_login role. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-service-management/walk-up-experience/walkup-exper-security-portal-acess.html |
| release | brazil |
| product | Walk-Up Experience |
| classification | walk-up-experience |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | ConfigureWalk-up ExperienceIT Service Management |