Walk-up Experience administration

---
title: Walk-up Experience administration
description: Walk-up Experience users with the sn\_walkup.walkup\_admin role and administrators can activate and configure the application to meet specific requirements.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/walk-up-experience/walkup-experience-administration.html
release: brazil
product: Walk-Up Experience
classification: walk-up-experience
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Walk-up Experience, IT Service Management]
---

# Walk-up Experience administration

Walk-up Experience users with the sn\_walkup.walkup\_admin role and administrators can activate and configure the application to meet specific requirements.

You can configure appointments, decide when to send notifications to users, establish and configure physical queue locations and operating schedules, integrate with CSAT surveys, and associate stockrooms with queue locations. You can also customize your Walk-up Experience portal with a unique logo and branding.

-   **[Activate Walk-up Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/walk-up-experience/activate-walkup-experience.md)**  
You can activate the Walk-up Experience plugin \(com.snc.walkup\) if you have the admin role. This plugin includes demo data.

**Parent Topic:**[Configuring Walk-up Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/walk-up-experience/walkup-experience-configuration.md)