Work on Walk-up interaction

task brazil Updated Sep 10, 2026 1 min read work-on-walk-up-interaction.md

Raw file servicenow.com

Manage your Walk-up appointments in Agent Workspace.

Before you begin

Role required: sn_walkup.walkup_technician or admin

Procedure

Navigate to All > Workspace Experience > Agent Workspace Home.
Select Inbox from the side bar.
Set your status as Available.

A Walk-up interaction task is automatically pushed in your inbox, if you do not already have any walk-up interactions assigned to you.
Select Accept.
On the details page, select one of the following options.

Option Description

Abandon Reject the Walk-up interaction

Accept Accept the Walk-up interaction
If you already have interactions assigned to you, navigate to Lists > Walk-up > My Assigned Walk-ups.
From the Walk-up list, select Location Kiosk.
Select a kiosk assigned to the location from the list.
On the Walk-up Location Kiosk page, select Check-in.

Note: Walk-up location kiosks are displayed only when the Show kiosk option is enabled.
On the My Assigned Walk-ups page, select the Walk-up interaction assigned to you.
After you have fulfilled or resolved the request, set the state of the Walk-up interaction to Closed Complete.

Option	Description
Abandon	Reject the Walk-up interaction
Accept	Accept the Walk-up interaction

Parent Topic:View and manage Walk-up Experience appointments in Agent Workspace

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---
title: Work on Walk-up interaction
description: Manage your Walk-up appointments in Agent Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/walk-up-experience/work-on-walk-up-interaction.html
release: brazil
product: Walk-Up Experience
classification: walk-up-experience
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [View and manage Walk-up Experience appointments in Agent Workspace, Manage Walk-up Experience queue and interactions, Walk-up Experience, IT Service Management]
---

# Work on Walk-up interaction

Manage your Walk-up appointments in Agent Workspace.

## Before you begin

Role required: sn\_walkup.walkup\_technician or admin

## Procedure

1.  Navigate to **All** &gt; **Workspace Experience** &gt; **Agent Workspace Home**.

2.  Select **Inbox** from the side bar.

3.  Set your status as **Available**.

    A Walk-up interaction task is automatically pushed in your inbox, if you do not already have any walk-up interactions assigned to you.

4.  Select **Accept**.

5.  On the details page, select one of the following options.

    |Option|Description|
    |------|-----------|
    |**Abandon**|Reject the Walk-up interaction|
    |**Accept**|Accept the Walk-up interaction|

6.  If you already have interactions assigned to you, navigate to **Lists** &gt; **Walk-up** &gt; **My Assigned Walk-ups**.

7.  From the Walk-up list, select **Location Kiosk**.

8.  Select a kiosk assigned to the location from the list.

9.  On the **Walk-up Location Kiosk** page, select **Check-in**.

    **Note:** Walk-up location kiosks are displayed only when the Show kiosk option is enabled.

10. On the **My Assigned Walk-ups** page, select the Walk-up interaction assigned to you.

11. After you have fulfilled or resolved the request, set the state of the Walk-up interaction to **Closed Complete**.


**Parent Topic:**[View and manage Walk-up Experience appointments in Agent Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/walk-up-experience/view-manage-walkup-appointments.md)