External Content Integration Sources

---
title: External Content Integration Sources
description: When you integrate Coaching with Learning with third-party learning management systems, the source record for Cornerstone OnDemand, Pluralsight, Udemy, and ServiceNow University applications are automatically created in the Enterprise Service Management Integrations Framework. These source records contain a predefined set of properties and integration services.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/workforce-optimization-for-it-service-management/integration-source-coaching-with-learning-coaching-wfo-itsm.html
release: brazil
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 4
breadcrumb: [Integrate Coaching with Learning with third-party learning management systems, Setting up, Coaching, Workforce Optimization for ITSM, IT Service Management]
---

# External Content Integration Sources

When you integrate Coaching with Learning with third-party learning management systems, the source record for Cornerstone OnDemand, Pluralsight, Udemy, and ServiceNow University applications are automatically created in the Enterprise Service Management Integrations Framework. These source records contain a predefined set of properties and integration services.

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

<table id="table_tyz_xpj_1nb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Name of the record in Enterprise Service Management Integrations Framework: Cornerstone.

</td></tr><tr><td>

Properties

</td><td>

Set of properties that are predefined for Cornerstone OnDemand application.-   **page\_size**: Number of records that are pulled through an API call from Cornerstone OnDemand application.
-   **full\_pull**: When set to **True**, all the active users and learning courses from the Cornerstone OnDemand system are pulled into the ServiceNow instance.

When set to **False**, modified users, modified transcripts, and updated courses are pulled from the Cornerstone OnDemand system into the ServiceNow instance.

-   **url\_prefix**: Deep link prefix to pull learning objects from Cornerstone OnDemand system during run time.
-   **pull\_offset\_hours**: The time, in hours, calculated from the last successful run for the next synchronization to occur

For example, the last successful run was on 12/12/2021 at 17:00:00, pull\_offset\_hours is set to 5, and full\_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.


</td></tr><tr><td>

Integration Services

</td><td>

Services interact with Cornerstone Ondemand application to pull or push learning courses.-   **Course assign service**: Assigns a course to an employee in the Cornerstone Ondemand application.
-   **Sync users**: Maps users in the Cornerstone OnDemand system to users in the ServiceNow system using email Ids.

**Note:** If you want to use user\_id or user\_name field for mapping users, then override**getCornerstoneUser method** in the sn\_lc.UserMappingUtil script.

-   **Courses**: Pulls learning courses from Cornerstone OnDemand system into ServiceNow.
-   **User activity**: Pulls details of user activity on learning courses from Cornerstone OnDemand system into ServiceNow.

</td></tr></tbody>
</table><table id="table_fqb_b4y_mpb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Name of the record in Enterprise Service Management Integrations Framework: Pluralsight.

</td></tr><tr><td>

Properties

</td><td>

Set of properties that are predefined for the Pluralsight system.-   **page\_size**: Number of records that are pulled through an API call from Pluralsight.
-   **full\_pull**: When set to **True**, all the learning courses are pulled from Pluralsight into the ServiceNow instance. When set to **False**, updated learning courses progress is pulled from Pluralsight into the ServiceNow instance.
-   **pull\_offset\_hours**: Value that is considered for pulling modified records.

For example, the last successful run was on 12/12/2021 at 17:00:00, pull\_offset\_hours is set to 5, and full\_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.


</td></tr><tr><td>

Integration Services

</td><td>

Integration services interact with Plural sight application to pull learning courses into ServiceNow.-   **Courses**: Pulls learning courses from Pluralsight into ServiceNow.
-   **Course progress**: Pulls the progress of learning courses from Pluralsight into ServiceNow.

</td></tr></tbody>
</table><table id="table_kwt_5py_mpb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Name of the record in Enterprise Service Management Integrations Framework: Udemy

</td></tr><tr><td>

Properties

</td><td>

Set of properties that are predefined for the Udemy system.-   **page\_size**: Number of records that are pulled through an API call from Udemy into ServiceNow.
-   **full\_pull**: When set to **True**, all the learning courses are pulled from Udemy into the ServiceNow instance. When set to **False**, updated learning courses and learning course progress are pulled from Udemy into the ServiceNow instance.
-   **pull\_offset\_hours**: Value that is considered for pulling modified records.

For example, the last successful run was on 12/12/2021 at 17:00:00, pull\_offset\_hours is set to 5, and full\_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.


</td></tr><tr><td>

Integration Services

</td><td>

Integration services interact with Udemy application to pull learning courses into ServiceNow.-   **Pull Courses:** Pulls learning courses from Udemy into ServiceNow platform.
-   **Pull user activity:** Pulls details of user activity on learning courses from Udemy into the ServiceNow platform.

</td></tr></tbody>
</table><table id="table_tgc_qhf_gzb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Name of the record in Enterprise Service Management Integrations Framework: ServiceNow University

</td></tr><tr><td>

Properties

</td><td>

The **full\_pull** property is predefined for the ServiceNow University system. -   When set to **True**, all the learning courses are pulled from ServiceNow University into the ServiceNow platform.
-   When set to **False**, updated learning courses and learning course progress are pulled from ServiceNow University into the ServiceNow platform.

</td></tr><tr><td>

Integration Services

</td><td>

Integration services interact with ServiceNow University application to pull learning courses into ServiceNow.-   **Pull Courses:** Pulls learning courses from ServiceNow University into the ServiceNow platform.
-   **Pull user activity:** Pulls details of user activity on learning courses from ServiceNow University into the ServiceNow platform.

</td></tr></tbody>
</table>**Parent Topic:**[Integrate Coaching with Learning with third-party learning management systems](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/workforce-optimization-for-it-service-management/integrate-learning-third-party-configurable-wfo-itsm.md)